Nutrition Advisor
Job Location
LAMBERTS OFFICE
Job Description
Procter & Gamble (P&G) is a leading global consumer goods company whose winning brands such as Gillette, Pampers and Oral-B are built around the model of innovation. Lamberts Healthcare Limited is part of the P&G Group and was one of the UK\'s first suppliers of high-quality nutritional supplements direct to the public by mail order and E-Commerce sources. If you have a passion for nutritional advice and working within a global company, then we have the opportunity for you!
Our Nutrition Advice Team play a critical role in providing expert advice to both our professional customers and home consumers on nutrition and health related queries. We are looking for a passionate nutrition advice specialist to join our team!
Overview
Based in our Lamberts HQ in Tunbridge Wells; you will provide nutrition advice to our customers through multiple channels including phone, email, live chat, and social media. Our nutrition advice team receives thousands of calls per year, and we are committed to ensuring every customer receives exemplary service through accurate and responsible advice in a timely manner. This is a fast paced and busy environment; the role requires someone passionate to respond to new and exciting customer queries delivering accurate and responsible nutrition advice. This means maintaining up-to-date knowledge of product ranges and latest developments in nutrition, staying on top of changes in the competitor landscape. We promise our customers a prompt and reliable service, so good organization skills and the ability to multi-task with high levels of accuracy are necessary. We have a CRM system in place through which we log advice contacts, safety, and quality related enquiries, so feeling comfortable inputting data in a timely manner is also required in this role. Attention to detail is required to ensure that the right Quality Control is met; it’s crucial in this role that our procedures are followed so that queries are resolved in a timely manner with complaints identified, logged and responded to within the correct time frame.
Responsibilities
- Provide nutrition advice to customers through multiple channels (phone, email, live chat, social media).
- Maintain up-to-date knowledge of product ranges and developments in nutrition; monitor competitor landscape.
- Log advice contacts, safety and quality related inquiries in the CRM; input data in a timely manner.
- Ensure queries are resolved in a timely manner and complaints are identified, logged and addressed within required timeframes.
What we offer
- Responsibilities from Day 1 – you will feel ownership of your work from the beginning in a fast paced and exciting environment.
- Continuous coaching – formal training and day-to-day mentoring from your manager.
- Dynamic and respectful work environment – we value every individual and encourage good work/life balance. This role is based at our Tunbridge Wells Office, close to the station, with free parking and a lunch allowance. The office operates a model of three days a week in the office with the freedom to work from home for the remainder of the week.
- Competitive Compensation & Benefits – Total Rewards approach including a double-matched pension, private health insurance, stock ownership participation, 25 days holiday, and a Flex4Me Fund to allocate benefits to areas that matter to you.
Job Qualifications
- Education – Degree in Nutrition (BSc) or a health-related degree with substantial nutrition content; sound knowledge of nutrition and health and ability to write technical reports. Other Nutrition-related qualifications (e.g., Diploma) may be considered.
- Customer Experience – ideally experience in a customer service role via telephone, e-commerce, or face-to-face.
- Communication – ability to explain complex concepts clearly in verbal and written English.
- Team Player – ability to work within a team and support colleagues as needed.
At P&G #weseeequal
We are an equal opportunity employer and value diversity at our company. We strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please wait to hear back from us regarding your accommodation before proceeding with the online assessment; we thank you in advance for your patience.
Job Schedule
Full time
Job Number
R000138644
Job Segmentation
Entry Level
