Library and Information Advisor
Overview As a Library and Information Advisor, you\'ll be at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer.Responsibilities Deliver excellent customer service to a wide range of visitors, including children, families and older adults.Support customers with using library services, from borrowing books to navigating digital resources.Run and support activities such as children\'s rhyme time and story time, crafts, and community events.Help customers with IT queries, including using mobile devices, email, and social media.Work closely with volunteers and community groups to raise the library\'s profile and deliver outreach services.Carry out core library tasks such as shelving, stock management, taking payments and creating displays.This is a physically active role that involves bending and lifting.Qualifications & Skills Can deliver great customer service to people of all ages.Is confident engaging with young people and enthusiastic about delivering activities like children\'s crafts, rhyme time and story sessions.Is IT literate and comfortable using the internet, social media, email, mobile devices and apps – and can guide others in using them too.Works well as part of a team and is happy to support colleagues.Is willing to learn and carry out the full range of library procedures, including shelving, lending, self‐service support, taking payments, stock work, displays, and rearranging the library space when needed.Application Process Step 3 – Upload a supporting statement answering the following questions (no more than 400 words per question). Use the Supporting Statement template.Give an example of an activity or event you\'ve run or supported for children. What did you do to keep them engaged?Have you ever been involved in a community event or outreach activity? What was your role and what impact did it have?Can you share an experience where you had to deal with a difficult customer or situation? How did you maintain professionalism and resolve the issue?What strategies do you use to maintain high standards of customer service when working alone, especially during busy or stressful periods?If you\'ve worked in a customer‐facing role, enjoy helping people, and have experience working with children, we\'d love to hear from you. An interest in books and computers is a big plus. Even if you don\'t meet all requirements, still apply – we would appreciate the opportunity to consider your application.Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job.Salary & Hours Salary: £25,185 per annum (pro‐rata). Hours: 10.75 hours per week average - worked as 2 hours on Monday (9‐11am), 5 hours on Saturday (10am‐3pm) and 5 hours on Sunday (3 weeks in 4, 10am‐3pm). Contract: Permanent.Benefits Up to 29 days annual leave entitlement (pro‐rata), plus UK bank holidays and two paid volunteering days.Membership of a competitive Local Government Pension Scheme (LGPS).Travel, lifestyle, health and wellbeing benefits.Performance‐related annual pay progression, in addition to an annual cost‐of‐living pay increase.Training and encouragement to expand your knowledge.A variety of career development opportunities across our organisation.Diverse and active staff networks.Flexible working options, with the right to request flexible working from your first day.Plus lots more!
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Salary: GBP 25185 - 35159 per year