Day Porter / Security
Overview
Join to apply for the Day Porter / Security role at Imperial London Hotels.
Base pay range
Day Porter
Imperial Hotels London Group - Based at Royal National & City Sleeper
44 hours / 4 on, 3 days off weekly rota, 12 hours shift (08:00 - 20:00 or 20:00 – 08:00)
£29,662.00 + Benefits
What you will do
As a key member of our Front Office team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include organizing luggage efficiently, assisting guests by opening doors and handling belongings, delivering exceptional guest service by answering inquiries about the hotel, local area and booking taxis. You will adhere to front-office processes and procedures while maintaining high service standards. You will uphold health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks, and understanding the fire panel.
What we’re looking for
- 1 Year of Experience as a Front Office Concierge or Luggage Porter in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus):
- Proficiency in multiple languages
What you will get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Early Pay - Instantly access a portion of the pay you’ve already earned
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
About Us
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries
- Hospitality
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