Virtual Veterinary Care Coordinator

Fully remote anywhere in South Africa · No weekends · 2+ years vet practice experience required.

You'll be the dedicated remote front desk for at least 1 U.S. veterinary clinic — their care coordinator, their clients' first voice, part of their team every day. Real veterinary work, done from home, on a rand-hedged salary.

The details that matter:

→ Pay: R16,000 – R24,000 per month, USD-linked, based on experience. No commute means another R800 – R1,500/month stays in your pocket.

→ Hours: Fixed shift of 3pm – 11pm SAST or 6pm – 2am SAST (U.S. business hours). Your mornings are completely free. No weekend shifts.

→ Location: Anywhere in South Africa with stable high-speed internet and power backup.

What you'll do:

Answer and initiate calls, texts, and emails from American pet parents · book and manage appointments in your clinic's practice management system · triage inquiries and coordinate follow-ups · build estimates with the veterinary team · keep records tight · handle online pharmacy requests · follow your clinic's protocols exactly.

Who this fits:

  • 2+ years in a veterinary clinic or hospital — reception, client care, nursing, practice admin, or veterinary client services (vet telehealth and pet insurance client-service experience also welcome)
  • Clear, confident spoken English — you'll be on live calls with American pet owners all day, and it's the first thing we assess with a short recorded voice task
  • Comfortable juggling practice management software, VoIP, and client comms platforms
  • Independent, detail-oriented, and proactive working from home
Not a fit: pet sitting, grooming, kennels, shelters, or animal care courses without clinic employment — our screening requires hands-on veterinary practice experience.

About Mascotte:

We're a fast-growing, tech-enabled company transforming how U.S. veterinary practices operate behind the scenes. Not a staffing agency — our people are dedicated, long-term extensions of the clinics they support. Everyone here has lived the vet clinic hustle.

Our process is fast and transparent:

Apply → → culture-fit interview → case study → live client-scenario interview → final call → offer. We move in days, not weeks.

If you've got real veterinary practice experience and you're ready to take it remote — we want to hear from you.

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