Travel Reservations Supervisor / Ticketing Supervisor
Job Description:
- Promote excellent performance by leading the team and supervising the daily operations of the department
- Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
- Ensure high quality services is offered
- Clearly set & communicate targets and use data to monitor & measure the team’s performance
- Develop, implement new or improve existing business policies/processes to improve the services offered
- Anticipate and manage risk and attend employee issues
- Ensure clarity around priorities and goals based on the organization's objectives
- Identify, develop and hire new talent
- Investigate and handle escalated, complex cases to ensure proper resolution
- Communicate with the upper management & deal with difficult stakeholders
Requirements:
- At least 4 years of similar working experience in a fast-paced customer support environment
- Excellent interpersonal and leadership skills
- Fluent/Native level in English
- A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
- Experience working with demanding targets and tight deadlines
- Results-driven approach to problem-solving
- Process-oriented analytical thinking with the ability to extract information from data
- Location in Capetown (South Africa)
- High level of GDS knowledge (Amedeus mandatory requirement)
- Self-motivated, tactful, creative and strategic thinker.
Benefits:
- Hybrid employment model
- Excellent salary
- Bonus performance scheme
