Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary... We are seeking a dynamic and experienced Training and Quality Assurance Team Lead to join our team. The ideal candidate will possess a comprehensive understanding of training methodologies, quality assurance procedures, and claims processing guidelines. This individual will be responsible for overseeing the training programs for new hires as well as conducting refresher training sessions for existing staff. Additionally, the Training and Quality Assurance Team Lead will play a pivotal role in developing training content, including videos, standard operating procedures (SOPs), and other documentation to ensure consistency and accuracy across the organization. Your role in our mission • Conduct audits of claims processing to ensure adherence to quality standards and regulatory requirements. • Develop and implement training programs for new hires, covering claims processing guidelines, company policies, and procedures. • Conduct regular refresher training sessions for existing staff to reinforce key concepts and address any areas of improvement. • Collaborate with department managers to identify training needs and develop customized training plans. • Create engaging and informative training content, including videos, SOPs, and other documentation. • Monitor and evaluate training effectiveness through performance metrics and feedback mechanisms. • Stay updated on industry trends and best practices in training and quality assurance. What we're looking for • Minimum of [4] years of experience in training and quality assurance, preferably in the [specify industry]. • In-depth knowledge of training methodologies, quality assurance procedures, and claims processing guidelines. • Strong communication and interpersonal skills, with the ability to effectively convey complex information to diverse audiences. • Proven experience in developing training content, including videos, SOPs, and other documentation. • Excellent organizational skills with the ability to manage multiple projects simultaneously. • Detail-oriented with a focus on accuracy and precision. • Ability to work independently as well as collaboratively in a team environment. • Proficiency in relevant software applications (e.g., Microsoft Office Suite, learning management systems, etc.). What should you expect in this role • Remote any city, USA • #LI-NA1 The pay range for this position is $46,900.00 - $67,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees