Tourism Officer
A well-established hospitality establishment is looking for an experienced Tourism Officer to join the team in Sasolburg. The role would suit someone who is organised, methodical, and reliable under pressure.
Good humour and professionalism sit side by side here. Skills development and on-the-job learning are a genuine part of the role. Take the next step in your career and apply before the closing date.
Responsibilities
- Promote and sell additional services and products to enhance the guest experience and increase revenue.
- Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
- Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
- Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
- Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
Requirements
- A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
- Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
- For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
- Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
- Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
