Introduction

The Systems and Learning Administrator’s main purpose is to support the organization's technology infrastructure and learning initiatives. The successful candidate will be responsible for administering and maintaining systems, providing technical support, and facilitating learning and development programmes. This role encompasses both technical and administrative functions, ensuring the smooth operation of systems and effective delivery of learning solutions

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Duties & Responsibilities

• Managing and maintaining all system applications to ensure optimal performance and reliability
• Implementing and overseeing system security protocols, backup procedures and disaster recovery processes to safeguard data and maintain business continuity
• Conducting daily health checks on systems to monitor and assess operational status
• Participating in the full project management cycle, assisting with the planning, execution and completion of system-related projects
• Maintaining and reporting on all tickets logged both internally and externally, ensuring issues are tracked and resolved efficiently
• Troubleshooting technical issues and providing timely support to users, addressing queries and resolving problems as they arise
• Assisting with managing user accounts across various platforms, ensuring access and permissions are appropriately configured
• Creating and maintaining documentation for system configurations, policies and procedures to support consistency and compliance
• Planning and executing system upgrades to enhance performance and functionality, ensuring systems remain up to date with the latest technologies
• Supporting the design, development and delivery of learning and development programmes that meet organisational needs
• Co-ordinating training sessions, workshops and other learning events, ensuring seamless organisation and execution
• Collaborating with other teams to integrate technology and learning initiatives, promoting a cohesive approach to development
• Creating, updating and distributing training manuals to facilitate effective learning and support users
• Providing on-the-job training as and when required
• Liaising with External Auditors and co-ordinating all system-related audit activities to ensure smooth and timely completion of the audit process
• Managing and facilitating the external audit process for systems and IT-related controls, including preparing supporting documentation and ensuring auditor access to required information
• Tracking, monitoring and reporting on all external audit findings related to systems and IT processes, ensuring corrective actions are implemented and closed within agreed timelines
• Conducting internal reviews of system processes, controls and documentation in preparation for external audits, identifying gaps and recommending remediation
• Leading the annual internal review of all system-related procedures, ensuring accuracy, completeness and alignment with operational requirements and best practices
• Maintaining and updating internal system policies and procedures, ensuring version control, accessibility and compliance with internal governance standards
• Providing input into Management Review sessions where applicable by preparing reports, audit summaries, system performance trends and improvement recommendations

Desired Experience & Qualification

• Bachelor of Commerce in Business Informatics or similar qualification
• Minimum of 2 to 3 years' experience in systems administration and learning administration
• Minimum of 1 year of systems project management experience
• At least 2 to 3 years’ experience in ERP systems with a preference for ACUMATICA
• Advanced Microsoft 365 experience

Interested?