Student Success Manager – Executive Learners
Job Description:
- Act as the primary point of contact for learners from onboarding through course completion
- Conduct 1:1 and group learner support sessions across multiple time zones
- Guide learners in structuring study plans and managing progress toward completion
- Identify and address learning or engagement challenges early, offering practical solutions
- Maintain clear and responsive communication via email, chat, and video calls
- Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
- Monitor learner performance and engagement using tracking tools and reports
- Collect and analyse learner feedback to recommend process improvements
- Provide alumni support and foster a sense of community among past participants
Requirements:
- Relevant Bachelor’s degree or equivalent experience
- Minimum of 5 years’ experience in student support, customer success, or learner engagement within education or training environments
- Demonstrated ability to build rapport and communicate effectively with diverse learner groups
- Strong organisational and administrative skills, with attention to detail
- Experience facilitating online sessions or coaching learners (preferred)
- Familiarity with digital education platforms and online learning environments
- Empathetic, proactive, and able to handle sensitive information with professionalism
- A strong sense of accountability and ownership of learner outcomes
Benefits:
- Fully remote role with flexible working environment
- Collaborative, people-centred performance culture
- Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
- Professional growth within a purpose-driven Employer Group
