Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary This critical role is designed to manage the heavy workload of the Collections Strategy Optimization and Debt Sale team. The Collections Strategy Manager will develop and implement effective collections strategies, ensuring alignment with portfolio objectives and regulatory requirements. The ideal candidate will leverage their analytical expertise to drive strategy enhancements and manage credit risks effectively. Job Description Key Responsibilities: Portfolio Management: Demonstrate an in-depth understanding of the portfolio, including performance drivers and risk factors. Maintain clarity on collections, impairments, and the drivers impacting them. Align to and implement documented strategies and policies within the portfolio. Conduct high-quality credit risk assessments and reviews for BAU (Business-As-Usual) processes and strategies. Design and develop data-driven collections strategies, identifying gaps, providing solutions, and aligning them with overall portfolio objectives. Embed improvements into collections strategies through rigorous research and data interrogation. Data and Systems Management: Manage BAU, ad-hoc, and automated processes with efficiency. Produce and analyze management information and insights within stipulated SLAs. Perform data analysis and processing, including sourcing, cleaning, validating, and consolidating large datasets using advanced SAS skills. Identify trends and anomalies to support data-driven decision-making. Governance and Compliance: Adhere to the bank's credit risk policies and ensure compliance with all relevant legislation. Support end-to-end audit and governance processes to maintain high standards. Stay informed on regulatory changes relating to collections and debt sales. Investigate and provide thorough feedback on exceptions, ensuring adherence to governance standards. Stakeholder and Customer Management: Present analytical results and strategic proposals to both technical and non-technical audiences. Build and maintain strong relationships with internal and external stakeholders, fostering collaboration. Soft Skills: Communicate complex data and strategies effectively to varied audiences. Exhibit professionalism in all interactions and tasks. Manage time and workload effectively to balance competing priorities. Qualifications and Experience: Preferred Qualification: Bachelor’s degree in Mathematics, Statistics, Engineering, or BMI 2-3 years’ experience in financial services is advantageous. Advanced SAS skills and experience with data analysis and processing techniques. Strong understanding of collections, impairments, and credit risk management. Personal Attributes: Detail-oriented with a strong analytical mindset. Proactive and self-motivated, with a focus on delivering results. Excellent interpersonal skills to manage stakeholder relationships and drive collaboration. This role is vital for managing the workload of the Collections Strategy Optimization and Debt Sale team, offering a challenging and rewarding opportunity to shape the future of collections strategy management. Education Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.