Short-Term Insurance Claims Administrator

Role Overview

At Insure Connect Services (ICS), we partner with international brokers and insurance firms to place skilled South African professionals into remote, high-impact roles.

As demand for claims talent continues to grow, we are actively building a pre-qualified talent pipeline to support our UK and Australian clients.

This is not a single vacancy, but an opportunity to join a professional network, with typical placement turnaround times of 4 - 8 weeks, depending on client demand.

As a Claims Administrator within our pipeline, you will provide end-to-end claims support across Commercial, Personal, and Motor lines - ensuring efficient claims handling, high service standards, and consistent communication throughout the claims lifecycle.

We are hiring for aptitude and attitude - individuals who are trainable, detail-oriented, and eager to grow within an international insurance environment.

Key Responsibilities

Claims Administration & Processing

• Receive and process claims notifications across Commercial, Personal, and Motor portfolios
• Assess claims validity and apply policy terms and conditions
• Appoint assessors or loss adjusters where required and manage claims through to resolution
• Maintain accurate, up-to-date records in line with compliance and audit requirements

Client & Stakeholder Engagement

• Liaise with clients, brokers, insurers, and third parties to ensure timely communication
• Provide clear updates throughout the claims process
• Build and maintain strong working relationships to support client satisfaction

Operational & Performance Delivery

• Manage claims efficiently in line with productivity and service targets
• Support cost control by contributing to reduced claims leakage and expenses
• Identify and escalate potential fraud or irregularities

Administration & Compliance

• Ensure all documentation is complete, accurate, and properly filed
• Adhere to internal processes, quality standards, and regulatory requirements

Learning & Development

• Demonstrate a willingness to learn and adapt within an international environment
• Contribute positively to team performance and knowledge sharing

Minimum Requirements

• Qualification: Matric or equivalent
• Experience: 1+ years’ experience in Short-Term Insurance Claims
• Communication: Strong verbal and written English skills, with a professional and confident approach
• Technical Skills: Comfortable working on claims systems and general computer platforms
• Client Exposure: Experience engaging with clients and stakeholders in a professional capacity
• Availability: Willingness to work international hours where required
• Technical Setup: Dedicated home office with reliable internet and contingency for loadshedding or connectivity disruptions
• Location: Must be a South African citizen currently residing in South Africa

Application Process & Additional Information

• This is a pipeline role, with consideration for both current and future opportunities
• The process includes a comprehensive application and short video introduction
• Successful candidates will remain active in our professional network and may be presented to brokers as suitable roles arise

Why Join ICS?

• Access to international opportunities within UK and Australian insurance markets
• Exposure to structured, high-performing claims environments
• A transparent, digitally enabled recruitment process
• The opportunity to grow within a network of insurance professionals