Service Representative Customer Service Area (Re-Advert)

Service Representative Customer Service Area (Re-Advert)

Listing status: Under Review

Apply by: 29 June 2026

Position summary

Industry: Electricity, Energy & Water Supply

Job category: Retail Operations

Location: Siyabuswa

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Eskom Distribution is looking for 4 Service Representative Customer Service Area at task grade T07 within the Retail Department on the Limlanga Cluster Business Unit, based in Kwaggafontein and Siyabuswa Hub in the Mpumalanga area. The area of specialisation is to provide and support efficient personalised generic and interface customer services to Eskom's residential customers in a defined geographical area.

Key Performance Areas (summary of functional outputs): 1. Build customer relationships. 3. Execute generic service activities. 4. Execute vending and prepaid activities. 5. Facilitate and enable quotation and connection activities. 6. Facilitate and enable conventional measurement and metering tasks Behavioural : Integrity Trustworthiness Professionalism Leadership: Team player Motivating teams Coaching Developing Knowledge: Through understanding of customer service and marketing theory Understanding business processes Skill: Relationship building Functional and technical Problem solving Analytical Negotiation Communication Qualification(s): Grade 12/NCV4/NSC3/N3 and languages/ Diploma/Certificate Low-voltage official at NQF4 with 120 credits Related Minimum Experience : 2 Years B asic understanding of electricity

If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.

Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.

Eskom is committed to providing a smoke‑free environment for its employees and visitors at the workplace.

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