Senior Claims Assessor
About the Role
Our client is seeking an experienced and detail-oriented Senior Claims Assessor to join their fully remote team. This pivotal role involves managing and resolving complex insurance claims with efficiency and accuracy, ensuring adherence to company policies and regulatory standards. You will play a crucial part in maintaining client satisfaction and contributing to the overall success of the claims department by providing expert guidance and support. This position offers the flexibility of a remote-first environment, allowing you to contribute significantly from the comfort of your own home office while collaborating with a dedicated national team.
Key Responsibilities Investigate, assess, and process a diverse range of insurance claims, determining coverage and liability. Communicate effectively with policyholders, claimants, and third parties to gather necessary information and explain claim outcomes. Negotiate settlements within approved authority limits, ensuring fairness and compliance. Provide mentorship and guidance to junior claims handlers, fostering a high-performance team culture. Maintain accurate and detailed claim records in the company's claims management system, ensuring all documentation is complete. Stay abreast of industry regulations, policy changes, and best practices in claims management. Requirements Minimum of 5 years of experience in insurance claims assessment , with a strong understanding of relevant legislation. Proficiency in claims management software and standard office applications. Excellent analytical, problem-solving, and decision-making skills. Strong written and verbal communication abilities, with a knack for negotiation. Ability to work independently and manage a caseload effectively in a remote work setting . Relevant insurance certifications or qualifications are highly advantageous. Benefits Competitive annual salary and performance-based bonuses. Comprehensive medical aid and retirement fund contributions. Generous provision for professional development and ongoing training. Equipment allowance to ensure a productive home office setup. A supportive and collaborative remote work environment with opportunities for career advancement.