Dis-Chem Pharmacies require a Security Controller is responsible for supervising on-site security operations, managing loss prevention processes, overseeing high-risk stock, investigating incidents in real time, and ensuring compliance with company policies and legal standards. CCTV surveillance is monitored off-site therefore, this role focusses on on-site response, coordination and operational control.

Minimum Requirements… Essential: Grade 12 / Matric Grade B or A accreditation with the PSIRA PSIRA registered A minimum of 2 years’ retail security experience in shopping mall environment. CCTV monitoring and incident reporting. Access control and Loss Prevention. Client liaison and daily operational reporting. Experience with digital security systems. Incident reporting systems (electronic reports, dashboards, case tracking). Knowledge of POPIA (handling CCTV footage and personal data). Courtroom readiness (statement writing, evidence handling etc.) Advantageous: Basic first aid certification. Knowledge of Occupational Health and Safety Act. Operational computer proficiency (incident systems, email, reporting tools) Sound knowledge and experience in operating Hikvision security systems. Job Specification… Security Control: Be vigilant and alert of surroundings to identify suspicious activities according to company Standard Operating Procedures (SOPs). Investigate and report signs of damage, tampering or unlawful entry immediately and act in the best interest of protecting company assets. Liaise with the off-site CCTV monitoring centre regarding suspicious activities, footage requests, incident verification and evidence retrieval. Respond promptly to alerts or reports received from the off-site CCTV control room. Professionally receive and assist guests, customers, suppliers and employees. Protect company property and assets from theft, dishonesty, vandalism or malicious behaviour. Always remain present and attenuative at the assigned post while on duty. Report unusual or suspicious behaviour by staff, customers or suppliers. Conduct and supervise opening and closing procedures with heightened vigilance. Investigate purchase disputes at the dispensary and front line in real time, coordinating with the off-site monitoring centre when footage review is required. Monitor and secure Bin 1000 and other designated high-risk areas. Authority levels (what decisions can be taken independently). Incident escalation protocols Loss Prevention and Stock Control: Manage and monitor high-risk and high-value stock. Investigate stock losses, shrinkage discrepancies and damages. Oversee ad document authorised write-offs according to company policy. Implement ad enforce loss prevention policies and best practices. Develop and apply strategies to minimize financial losses caused by theft, fraud, accidents, injury or vandalism. Conduct physical security audits and inspections as per company requirements. Supervise warehouse truck access, offloading processes, ensuring documentation is verified and compliant. Coordinate with management and off-site monitoring centre when suspicious stock movement is identified. Shrinkage KPI contribution. Trend analysis & reporting (patterns, repeat incidents). Collaboration with Operations / Admin teams Supervision and Leadership: Supervise and manage on-site security guards. Allocate duties and ensure compliance with security procedures. Monitor performance and provide guidance or corrective action when required. Ensure discipline, professionalism and adherence to PSIRA regulations. Act as a shift leader or site supervisor when required. Coaching and on-the-job training. Shift handover accountability Safety Operations: Respond to alarm activations and emergency alerts received from alarm systems or off-site monitoring. Operate emergency equipment when required. Assist emergency response teams (e.g. first responders, medical staff, management). Maintain order during evacuations and at assembly points. Prevent panic, stampedes, unlawful entry or disorder during emergencies. Provide ongoing safety advice and ensure compliance with Health and Safety Regulations. Assist with Fire, evacuation, and medical emergency drills. Post-incident debriefing. Rapid Response: Remain vigilant for any breach of security measures. Interpret situations quickly and take a decisive on-site action. Respond promptly and effectively to crises or high-risk incidents. Manage interactions with shoplifters in a lawful and professional manner. Coordinate with the South African Police Service (SAPS) when necessary. Compile case files, preserve evidence and attend to court proceedings as required. Immediately contact law enforcement during life-threatening situations (e.g. armed robbery or assault), immediately alert management and law enforcement to prevent loss of life or property. Hostage / armed robbery protocol awareness. Post-incident support actions (scene preservation, staff support) Administration and Reporting: Record accurate notes of daily activities and unusual occurrences. Maintain occurrence books, registers and audit documentation. Conduct legal and ethical investigations in line with company SOPs. Enforce rules and regulations to prevent criminal activity proactively. Receive and respond to security related communication (calls, texts emails). Prepare incident reports and submit them to management. Request and document CCTV footage from the off-site monitoring centre for investigations and disciplinary or legal processes. Ensure all documentation relating to investigations, audits, stock control and write off’s is accurate and complete. Turnaround times for reports. Data confidentiality obligations. Audit readiness. General: Adhere to Dis-Chem Policies and Standard Operating Procedures. Maintain compliance with PSIRA Grade B registration. Comply with Health and Safety rules and regulations. Maintain professional appearance in line with Dis-Chem Uniform and personal appearance policy Demonstrate integrity, accountability and professionalism in all duties. Ethical conduct & confidentiality clause. Continuous improvement mindset Competencies Essential: PSIRA knowledge. Strong situational awareness and risk assessment ability. Awareness of financial impact of shrinkage, theft and operational risk. Conflict management and de-escalation ability. English – Read, write and speak well as it is the organization’s official language Be self-motivated and security orientated Ability to supervise and guide security staff. Trustworthy and Honest Able to lead, motivate and inspire others Competence reporting, investigations, audits and stock control processes. Excellent report writing and incident investigation skills. Strong verbal and written communication skills. Proven supervisory and team leadership skills. Sound knowledge and experience in operating Hikvision security systems. Strong stock control, inventory management, and basic accounting skills. Special conditions of employment: Occasionally Overtime and on standby Fitness-for-duty requirement. Random substance testing (if applicable: confidentiality & integrity declaration) South African Citizen MIE, clear criminal and credit Driver's license and own reliable transport Ability to work shifts, weekends, and public holidays Knowledge of retail shrinkage prevention and loss control. Remuneration and benefits: Market related salary Medical aid Provident fund Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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