Sales Support, Customer Nurture Administrator

Job Description:

  • Provide day-to-day administrative support to the sales team
  • Confirm sales calls, meetings and appointments with prospective clients
  • Follow up with contacts after events, enquiries and initial conversations
  • Contact prospects to gather feedback and assess whether they want a further meeting
  • Identify potential sales opportunities and refer qualified prospects to the appropriate salesperson
  • Maintain accurate customer, lead and appointment records
  • Update sales reports, spreadsheets and internal tracking systems
  • Support the sales team across multiple reporting requirements
  • Complete follow-up actions accurately and on time
  • Assist with customer nurturing throughout the sales journey
  • Communicate professionally with estate agents, clients, prospects and other stakeholders
  • Work closely with the Sales Manager and remote sales representatives to keep the pipeline organised
  • Support the introduction and adoption of new systems, including Salesforce, when required

Requirements:

  • Previous experience in sales administration, sales support, customer service or customer success
  • Confident and professional telephone manner
  • Ability to build rapport quickly with customers and prospects
  • Strong organisational and time-management skills
  • Excellent written and verbal communication skills
  • Confidence to proactively contact people by telephone
  • Ability to recognise potential opportunities and book appropriate follow-up meetings
  • Strong attention to detail
  • Ability to manage several priorities and follow-up tasks simultaneously
  • Proactive and dependable approach to work
  • Ability to work independently in a remote environment
  • Experience supporting salespeople or a sales team would be advantageous
  • Ability to learn new software quickly; prior experience with listed systems is helpful but not essential
  • Availability for approximately 10:30 a.m. to 6:30 p.m. South African time, with some flexibility for later customer calls

Benefits:

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