Sales Associate (Logistics Industry)
Introduction
A customer-first Sales Associate role for someone who takes real pride in getting the details right. You will be the first point of contact for customers, managing queries, orders and accounts with care, and working closely with Sales, Finance and IT to keep things running smoothly. This role suits someone proactive, organised and genuinely committed to customer satisfaction.
Duties & Responsibilities
- Act as the first point of contact for all customer queries, processing orders accurately and efficiently
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting and explaining the best solution, following up to ensure resolution
- Advise customers on available products and services, suggesting additional information where relevant
- Act as a liaison between Sales, Finance, IT and customers, ensuring smooth resolution of cross-functional queries
Desired Experience & Qualification
Essential
- Minimum 2 year of experience in sales, ideally within the logistics industry
- National Senior Certificate (Matric) and a valid driver's license
- Demonstrated ability to manage customer queries, orders and complaints to resolution in a fast-paced sales environment
- Excellent communication skills, with the ability to build and maintain strong relationships with customers, team members and other stakeholders
Advantageous
- Experience working across Sub-Saharan Africa or within a multinational organisation
- Additional courses or certifications in sales, customer service or a related field
Package & Remuneration
R20 000 - R23 000
Medical Aid
Provident Fund
Bonus structure
