Job Description:

Overall Store Operations:

• Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
• Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
• Monitor and evaluate operational processes to identify and address areas for improvement.

Customer Satisfaction:

• Develop and implement strategies to enhance guest experiences and address customer feedback effectively.
• Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations.

People Development:

• Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers.
• Conduct regular performance evaluations and provide ongoing coaching and mentoring.
• Foster a positive work environment that encourages teamwork, motivation, and employee retention.

Sales and Profitability Targets:

• Set and achieve sales goals and profitability targets, including managing budgets and financial performance.
• Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance.
• Implement cost-control measures to maintain or improve profitability.

Marketing and Promotional Strategies:

• Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales.
• Coordinate with marketing teams to implement brand initiatives and community engagement activities.

Financial Management:

• Oversee store financials, including budgeting, forecasting, and financial reporting.
• Ensure accurate and timely processing of financial transactions and adherence to financial controls.

Crisis Management:

• Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.
• Develop and implement contingency plans to address potential challenges and disruptions.

Standards and Compliance:

• Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.
• Conduct regular audits and inspections to ensure adherence to health and safety guidelines.

Store Events and Activities:

• Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales.
• Collaborate with other departments to organize and manage events that align with brand objectives.

Job Qualification:

• Proven 5years experience as a Restaurant Manager or similar leadership role in a fast-paced restaurant environment.
• Strong understanding of restaurant operations, financial management, and marketing strategies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Proficiency in analyzing financial reports.
• Knowledge of health, safety, and sanitation regulations.

Education:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).

Work Environment:

• Fast-paced restaurant environment requiring frequent interaction with staff and customers.