Receptionist/Butler
About the role
The Receptionist / Butler is responsible for welcoming and assisting guests and visitors at the office. The role provides professional and personalized service, handles guest inquiries and requests, and coordinates with the appropriate employees or departments to ensure a smooth and pleasant guest experience. The position serves as a primary point of contact for office guests and is expected to maintain a professional appearance, good communication, courtesy, and confidentiality at all times.
Key responsibilities
Welcome and professionally receive guests and visitors
Identify the purpose of each visit and coordinate with the appropriate employee or department
Assist guests with inquiries, appointments, directions, and other reasonable requests
Notify concerned employees of their guest's arrival
Manage the reception area and ensure it remains clean, organized, and presentable
Handle incoming calls, messages, and basic inquiries professionally
Provide courteous and attentive assistance to guests, clients, executives, and other visitors
Anticipate and respond appropriately to guest needs
Maintain accurate records of visitors, guest requests, and related activities
Maintain confidentiality of company, employee, client, and visitor information
About you
Graduate of Hotel and Restaurant Management, Hospitality Management, Tourism Management, or a related field preferred
At least 2 to 3 years of experience in reception, guest relations, concierge, customer service, office reception, or a similar role
Experience handling clients, executives, VIPs, or corporate visitors is an advantage
Excellent communication and interpersonal skills
Professional, presentable, courteous, and service-oriented
Strong attention to detail and ability to handle multiple requests
Able to maintain confidentiality and exercise good judgment
Basic computer skills and proficiency in standard office applications
