Professional Solutions Expert (No Experience Required)
A well-established public-sector entity is looking for an experienced Professional Solutions Expert (No Experience Required) to join the team in Bloemfontein. We need a team player who communicates well and takes responsibility for outcomes.
You will pick up new skills on the job and be backed to apply them. The culture is down-to-earth, with a real focus on getting things right. If this sounds like the right fit, we would love to hear from you.
Responsibilities
Records Management & Systems
- Process and track incoming and outgoing documentation such as job applications, invoices, purchase orders, and contracts through the appropriate approval workflows, maintaining an accurate document register at every stage of processing.
- Ensure compliance with the Protection of Personal Information Act when handling confidential client and employee records, limiting access to authorised personnel only and securely disposing of documents that have reached their retention expiry date.
Reception & Client Liaison
- Assist clients and visitors with enquiries in a courteous and helpful manner, providing accurate information about the organisation's services, hours of operation, and locations, and directing individuals to the appropriate department or resource person efficiently.
- Manage a multi-line switchboard by answering incoming calls within three rings, screening and directing calls to appropriate departments, and taking detailed messages when colleagues are unavailable including caller name, company, contact number, and nature of enquiry.
Requirements
- Strong verbal and written communication skills in English, with ability to interact professionally with clients and colleagues.
- Proficiency in the Microsoft Office suite including Word, Excel, Outlook, and PowerPoint with ability to produce well-formatted documents.
- A Grade 12 certificate is essential; a post-matric qualification in office administration or a related field is advantageous.
- Excellent typing speed and accuracy with the ability to transcribe dictation and produce error-free documents under time pressure.
- A well-presented and professional appearance at all times, as the role involves being the face of the organisation to visitors.
- The ability to handle confidential information with discretion and maintain the highest standards of integrity and trustworthiness.
