Part-Time Operations, Customer Experience Executive

Job Description:

  • Manage customer enquiries primarily via email.
  • Resolve customer issues professionally and efficiently.
  • Deliver a high standard of customer service that reflects the company's brand values.
  • Liaise with customers regarding orders, returns and delivery queries.
  • Ensure every customer interaction results in a positive experience.
  • Manage incoming orders and oversee the fulfilment process.
  • Coordinate closely with the warehouse to ensure orders are dispatched accurately and on time.
  • Monitor stock availability and communicate inventory issues proactively.
  • Assist with operational administration and process improvements.
  • Support general business operations as required.
  • Perform day-to-day administration within Shopify.
  • Update products, inventory and order information.
  • Troubleshoot basic Shopify issues.
  • Assist with maintaining accurate product and customer information.
  • Support the founders with ad hoc administrative and operational tasks.

Requirements:

  • Previous experience in Customer Service, Operations or eCommerce Administration.
  • Experience managing customer communication via email.
  • Experience coordinating orders and inventory.
  • Strong administrative skills.
  • Excellent organisational and time management skills.
  • High level of computer literacy.
  • Ability to multitask and manage competing priorities.

Benefits:

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