Overview

King\'s College Hospital NHS Foundation Trust is one of the UK\'s largest and busiest teaching Trusts with a turnover of around £1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across several sites. The Trust provides a full range of local hospital services and specialist services across its sites, and supports digital and patient-centred care within its green and sustainability agenda.

Responsibilities

• Welcome and receive all patients and visitors attending.
• Take appropriate details and ensure they are correct within Epic.
• Provide general advice about services, where to refer, and how to access services to patients and healthcare professionals.
• Make appointments and ensure appointment outcomes are captured within Epic.
• Make, cancel, or rebook appointments for specialist nurses and consultants within the Epic system.
• Organise additional services for patients (e.g., interpreters and transport) and liaise with clinicians and the wider MDT team to ensure the smooth running of clinic.
• View waiting lists automatically created as part of order placement by clinicians and review End of Day Reports to identify unsigned visits and escalate as needed.
• Monitor rejected referrals work queues and action rejected referrals; follow up appointment bookings.
• Use dedicated scheduling work queues in Epic and filters to personalise data; understand that data refreshes dynamically with demand and activity.
• Use work queues for scheduling, including multiple queues (e.g., new appointments, cancel and rebook, DNA, etc.).
• Contact patients to agree appointments while checking patient details in work queues.
• Use MyChart functionality to enable patients to book dates and times based on Waiting List triggers.
• Agree appointment details with patients in line with access policy and add comments pertinent to appointment scheduling and patient care.
• View appointment slots based on triage decisions in line with Epic clinic code structure, allowing a mix of appointment types and modes.
• Communicate appointment details to patients via SMS confirmations and reminders; manage letters automatically via batch printing; insert optional smart text for specific instructions.
• Use work queues to action patient-initiated cancellations and change requests via SMS or MyChart.

About the employer and policy

King\'s College Hospital NHS Foundation Trust is part of King\'s Health Partners Academic Health Science Centre, a collaboration between King\'s College London, Guy\'s and St Thomas\', King\'s College Hospital and South London and Maudsley NHS Foundation Trusts.

King\'s is committed to delivering Sustainable Healthcare and has set targets under its Green Plan, including net zero carbon targets for 2040 (NHS Carbon Footprint) and 2045 (NHS Carbon Footprint Plus). All staff contribute to reducing carbon emissions, waste, and pollution wherever possible.

Please review the recruitment documentation on our microsite, including the Trust\'s criminal records checking policy. All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring awareness of the duties relevant to their role.

Note that the closing date is given as a guide. We may close a vacancy early due to high application numbers; please submit your application promptly to avoid disappointment.