Operations & Project Administrator – IT Industry

Job Description:

  • Own and progress internal projects that improve how we operate as a business.
  • Act as an extension of the Project Manager / Operations function.
  • Ensure work streams always have a clear next action, owner, and timeline.
  • Identify blockers early and drive resolution.
  • Oversee ticket queues and ensure tickets are actively progressing.
  • Chase updates, escalate where required, and prevent stagnation.
  • Ensure priority issues and uptime-related escalations are handled promptly.
  • Maintain clarity between support work, project work, and internal initiatives.
  • Identify inefficiencies in systems, workflows, and ways of working.
  • Recommend and help implement improvements, automation, or simplification.
  • Support documentation of processes so work is repeatable and scalable.
  • Ask “how could this be done better, slicker or more efficiently?”.
  • Coordinate between technical staff, project managers, and leadership.
  • Support communication around status, risks, and progress.
  • Help bring structure and follow-through to internal initiatives.

Requirements:

  • Experience working in an MSP, IT services company, or similar tech environment.
  • Strong understanding of how ticket systems, projects, and support teams operate.
  • Highly organised with excellent follow‑through.
  • Naturally proactive — sees what needs doing and gets on with it.
  • Comfortable managing multiple moving parts.
  • Outcome‑focused: cares more about progress than activity.
  • Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).
  • Exposure to internal improvement projects or operational roles.
  • Interest in automation, process optimisation, or systems thinking.

Benefits:

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