Operations Manager

We are looking for a dynamic Operations Manager to serve as the right hand (2IC) to our DC Manager. You won’t just be managing a warehouse; you will be the heartbeat of our delivery promise, overseeing high-velocity E-commerce fulfilment and orchestrating our last-mile courier network.

Key Responsibilities

As the second-in-charge, your mission is to ensure the right goods reach the right customer at the right time - every time.

Your core focus areas include:

  • Warehouse Excellence: Lead daily operations, from inbound receiving to outbound execution, ensuring all SAP standards and SLAs are met.
  • E-commerce & Fine Picking: Own the "unboxing experience" by optimizing fine-picking zones, managing wave picking for express orders, and maintaining 99.9% picking accuracy.
  • Courier & Last-Mile Strategy: Manage external courier partnerships and our internal "Skooch" fleet. You will be responsible for fleet utilization, route optimization, and cost control.
  • Inventory Integrity: Implement rigorous stock-take policies and safekeeping practices to keep losses within budget and stock accuracy at peak levels.
  • Performance Optimization: Drive KPIs through data-driven reporting (SAP/WMS), identifying improvement opportunities in warehouse layout and transportation costs.
  • Compliance & Safety: Maintain a "safety first" culture, ensuring 100% compliance with OHASA regulations and internal safety policies.
  • People Leadership: Mentor and develop a high-performing team, managing everything from onboarding and IR to succession planning and employee satisfaction.
What We Are Looking For
  • The Credentials: Grade 12 and a relevant Tertiary Qualification in Logistics/Supply Chain.
  • The Experience: 5+ years of leadership experience in a consumable goods warehouse environment.
  • Understanding of SAP EWM and FarEye
  • Proven experience in fine-picking models (zone/cluster picking) and last-mile routing.
  • A resilient leader who leads by example, manages change effectively, and thrives in a customer-centric environment.
Competencies
  • Budgeting, forecasting, and logistics cost analysis.
  • Ability to manage internal teams and external logistics providers.
  • Understanding the JD Group operating model and financial drivers.
  • High integrity and strict adherence to data privacy and ethical standards.
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