<strong>Join TalentPop App as a Brand Concierge - E-commerce Sales & Order Support VA!<br><br></strong>At <strong>TalentPop App</strong>, we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences. As a <strong>Online Order Support VA</strong>, you'll play a key role in guiding customers through their purchasing journey, recovering missed sales opportunities, and delivering a personalized, high-touch experience that builds trust, loyalty, and long-term customer relationships.<br><br>If you are passionate about sales, thrive in e-commerce environments, and enjoy turning customer interactions into revenue and long-term brand loyalty, this role is for you.<br><br><strong>IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!<br><br></strong>To ensure your application is reviewed by the **Recruitment Team**, you <strong>must</strong> follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**<br><br><ul><li>When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.</li><li>In the application form, you’ll be asked for an application code – please enter ESOS in that field.<br><br></li></ul><strong>What You’ll Do<br><br></strong><ul><li>Engage customers via chat, email, phone, and SMS to assist with orders, product inquiries, and post-purchase needs, with a strong focus on driving conversions and satisfaction.</li><li>Identify and execute opportunities for upselling, cross-selling, and product bundling to increase average order value.</li><li>Support subscription recovery, winbacks, abandoned cart assistance, and other sales-related touchpoints to boost retention.</li><li>Assist with order tracking, returns, exchanges, and cancellation requests when they present opportunities to retain the sale.</li><li>Represent the brand voice and provide a personalized, concierge-level experience on every interaction.</li><li>Maintain accurate customer records and share trends and insights to improve sales strategies and the overall customer journey.</li><li>Collaborate with internal teams to implement feedback and optimize conversion-related processes.<br><br></li></ul><strong>What We’re Looking For<br><br></strong><ul><li>At least 1 year of proven remote/online sales and customer support experience.</li><li>Must have prior e-commerce experience, especially in areas like upselling, cross-selling, abandoned cart recovery, subscription assistance or winbacks, post-purchase support, or product bundles.</li><li>Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.</li><li>1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.</li><li>Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.</li><li>Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.<br><br></li></ul><strong>Technical Requirements<br><br></strong><ul><li>A personal PC or laptop with an i5 processor or higher.</li><li>A stable internet connection with at least 25 Mbps upload and download speeds.</li><li>A quiet, professional workspace suitable for calls.<br><br></li></ul><strong>Why Join TalentPop App?<br><br></strong><ul><li>Earn commissions and annual performance-based raises.</li><li>Paid time off to relax and recharge.</li><li>HMO health coverage or a monthly health stipend.</li><li>Performance and recognition bonuses for top achievers.</li><li>100% permanent work-from-home setup.</li><li>A supportive, friendly team culture and real opportunities for growth.<br><br></li></ul><strong>Ready to represent top e-commerce brands and help customers complete their online shopping journey? Apply now to become a Brand Concierge - E-commerce Sales & Order Support VA at TalentPop App!</strong>