Night Shift Collections Consultant

OUR MISSION

Nimble Credit Solutions is committed to fostering a dynamic and supportive environment where employees can thrive. Driven by values of positive impact and ethical standards, the organization focuses on finding better ways to do the right thing for both clients and the community.

ABOUT THE ROLE

As a Collections Consultant, you will engage with customers regarding outstanding debt obligations to negotiate mutually beneficial payment plans. This role is about building human connections and providing effective solutions while working in a supportive, performance-driven team environment.

MAIN DUTIES

The successful candidate will be responsible for the following key performance areas:

  • Collections & Productivity: Achieve and exceed individual collection targets through effective communication and negotiation. Maintain and update accurate records of customer interactions and payment arrangements.
  • Customer Engagement & Negotiation: Engage with customers empathetically and professionally to resolve queries or disputes. Negotiate payment plans that benefit both the customer and Nimble to avoid payment delays.
  • Compliance & Quality Assurance: Ensure strict adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimize risks during the collections process.
  • Live the Nimble Values: Contribute positively to the team, own your role with accountability, seek continuous improvement, and uphold high ethical standards in every action.

Working Hours

You will be required to work a maximum of 20 hours per week:

  • Weekdays: Monday to Friday: A maximum of 4 hours per day.
  • Weekends: Saturdays: A maximum of 6 hours per day on a maximum of 2 Saturdays per month, shifted between 08:00 and 14:00.

Training & Development

  • Full Training Support: Includes a comprehensive 15-day training program and dedicated on-the-job support from Team Managers.

REQUIREMENTS

To be considered for this role, candidates must meet the following criteria:

  • Experience: At least 6 months of experience in outbound collections, sales, or customer service.
  • Education: A Matric qualification (Grade 12) or equivalent.
  • Legal & Credit Check: A positive credit record and a clear criminal record are mandatory.
  • Skills: Strong verbal and written communication skills, computer literacy, and the ability to handle systems efficiently.
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