<p><strong>“We encourage people with disabilities to apply.”</strong></p><p><br></p><p><strong><u>Summary: </u></strong></p><p>The Meat & Fresh Produce Team Lead is responsible for driving fresh quality, food safety, customer experience, and associate performance across the Meat and Produce departments. This role leads daily operations, merchandising, shrink control, scheduling, and inventory management, ensuring the department meets both financial and service expectations.</p><p><strong><u>FUNCTIONS / RESPONSIBILITIES:</u></strong></p><p><strong><u>Business Performance</u></strong></p><ul><li>Monitor Departments’ KPIs including shrink, waste, sales, profit and labor costs.</li><li>Use reporting tools to make data-driven decisions and implement corrective actions. </li><li>Support promotional execution and seasonal planning strategies. </li></ul><p><strong>Food Safety & Quality Assurance</strong></p><ul><li>Maintain expert knowledge of meat cuts, fresh produce handling, and storage requirements. </li><li>Conduct regular freshness checks and ensure compliance with food safety standards (e.g., temperature logs, rotation, hygiene procedures). </li><li>Remove unsellable products and trains the team on food safety protocols. </li><li>Coach associates on handling techniques and proactively resolve quality concerns. </li></ul><p><strong>Coaching & Associate Development</strong></p><ul><li>Onboard and train associates on fresh processes, food safety, compliance standards, customer service, and SOPs. </li><li>Deliver real-time coaching and feedback to improve performance. </li><li>Support skills growth and development plans through cross-training between store departments and leveraging Walmart Academy. </li><li>Conduct career and development discussion to foster a high performance and engagement culture. </li></ul><p><strong>Operational Excellence</strong></p><ul><li>Manage daily operations including inventory accuracy, waste tracking, and order adjustments. </li><li>Maintain a well-organized backroom and sales floor aligned with planograms. </li><li>Execute display plans in alignment with promotional and seasonal objectives. </li><li>Ensure pricing accuracy, cleanliness, and full, attractive displays. </li><li>Maintain visual standards and planogram compliance. </li><li>React immediately to Meat & Produce and Food deliveries for a quick unload. . </li></ul><p><strong>Shrink Control & Waste Reduction</strong></p><ul><li>Identify shrink causes and implements strategies to reduce loss. </li><li>Manage markdowns, damages, and waste logs. </li></ul><p><strong>Customer Experience & Service Excellence</strong></p><ul><li>Drive a high-standard customer experience in Meat & Fresh Produce department through quality presentation. </li><li>Handle customer requests, complaints, and feedback professionally. </li><li>Coach team on upselling, product knowledge, and service etiquette. </li></ul><p><strong>Customer Experience & Readiness</strong></p><ul><li>Lead daily huddles and communicate performance expectations, goals, and business updates. </li><li>Address issues with fairness and consistency. </li><li>Foster a collaborative team culture that works cross-functionally (multi-tasking) within store departments. </li><li>Drive engagement and belonging through associate recognition, performance feedback and management. </li></ul><p><strong>Stock Receiving & Compliance</strong></p><ul><li>Manage receiving processes for meat, fresh produce and perishable goods.</li><li>Verifies documentation, temperature control, and quality of deliveries (i.e. sell by date).</li><li>Communicate with Planners and vendors to resolve issues and ensure accuracy.</li></ul><p><br></p><p><strong>Meat Preparation & Fresh Produce Handling</strong></p><ul><li>Oversee daily merchandising meat cuts into meat cabinets and fresh produce for packaging, quality and freshness.</li><li>Ensure compliance with temperature, handling and hygiene standards<strong>.</strong></li></ul><p><strong>Payroll Input Accuracy & Workforce Scheduling</strong></p><ul><li>Enter scheduling data accurately and manages shift swaps.</li><li>Verify payroll input from People Lead for accuracy and addresses discrepancies timeously.</li><li>Manage labor costs by aligning schedules with business needs as per workforce scheduling guidelines.</li><li>Resolve attendance discrepancies and escalate adherence concerns to the People Lead/Coach as needed and monitors productivity<strong>.</strong></li></ul><p><strong>E-Commerce Support</strong></p><ul><li>Partner with Online Grocery Pickup (OGP) to ensure item availability and substitution quality.</li><li>Maintain freshness and readiness for online order fulfillment.</li><li>Train pickers/fulfilment associates on pick order quality control and customer satisfaction.</li></ul><p><strong>Leadership Expectations</strong></p><p><strong>Respect for the Individual</strong></p><ul><li>Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform; helps to attract the best, diverse talent.</li><li>Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.</li><li>Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments</li></ul><p><strong>Act with Integrity</strong></p><ul><li>Maintains and promotes the highest standards of integrity, ethics and compliance, models the Company values to support and foster our culture; holds oneself and others accountable; supports Company’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.</li><li>Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent</li></ul><p><strong>Service to the Customer/Member</strong></p><ul><li>Delivers results while putting the customer first.</li><li>Makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for stakeholders</li></ul><p><strong>Strive for Excellence</strong></p><ul><li>Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.</li><li>Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.</li></ul><p><br></p><p><strong><u>Minimum Academic, Professional Qualifications and Experience required for this position</u></strong></p><p><strong><u>Requirements: </u></strong></p><p><br></p><p><strong>Academic Qualifications:</strong></p><p><strong>Matric.</strong></p><p><strong>Relevant tertiary qualification advantageous</strong></p><p><strong>Professional Experience:</strong></p><ul><li>1-2 years of Supervisory/Management in retail leading a team</li><li>2+ years of experience working in perishable food environments (Meat and/or Fresh Produce) is strongly preferred.</li><li>Knowledge of food safety and quality control standards.</li></ul><p><br></p><ul><li>Good communication skills in person or using telecommunication tools, team coaching and development, and time management skills<strong>.</strong></li></ul><p><strong><u> Competencies and Skills</u></strong></p><ul><li>Communicates effectively in person or by using telecommunications equipment.</li><li>Influence</li><li>Attention to detail</li><li>Food Safety & Quality Assurance</li><li>Coaching & Training</li><li>Inventory & Shrink Control</li><li>Customer Service & Engagement</li><li>Leadership Expectations</li><li>Business Acumen</li><li>Payroll Input Accuracy</li></ul><p><strong><u>E-Commerce Fulfillment Awareness</u></strong></p><p><strong><u>Core Competencies</u></strong></p><ul><li>Merchandising & Inventory Control </li><li>Product Knowledge in Entertainment and Apparel </li><li>Food Safety & Compliance </li><li>Team Development & Leadership </li><li>Sales, Shrink, Stock Receiving & E-Commerce Management </li><li>Labor Planning & Payroll Accuracy </li><li>Customer Experience & Engagement </li><li>Increased team engagement and retention </li><li>Accurate and efficient stock receiving processes</li></ul><p><br></p><p><em>At Massmart, we are committed to fostering a workplace culture where everyone feels valued, respected, and a true sense of belonging. We believe that every employee deserves a safe environment—free from discrimination, harassment, and inappropriate behaviour—where they can thrive and perform at their best.</em></p><p><em>Our policies promote equal opportunity and a culture of accountability. If you ever feel unsafe or witness behaviours that do not align with Massmart’s values, we encourage you to speak up.</em></p><p><em>Email: ethics@walmart.com </em></p><p><em>Phone: 0800 20 32 46</em></p><p><em>Your voice matters, and we are here to support you</em></p><p><strong>If you don`t hear from us within 14 days, please consider your application unsuccessful.</strong></p><p><strong>Application closing date: 06 August 2026</strong></p><p><strong>Contact person for further information about this vacancy/forwarding of application:</strong></p><p>Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.</p><p><br></p><p>Please note that only the following information is required in your CV: Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy.</p><p><br></p><p>Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy</p>