Live Day Spa Agent (Learnership Programme)

Introduction

Employment Type: Work-based Learnership (Full-Time, On-site)

Working Days: Monday – Sunday (Shift-based, including weekends and public holidays)

Off Days: Rotational scheduled off days

Job Overview

We are seeking a motivated and professional Live Day Spa Agent to join our team in Sandton as part of a structured work-based learnership programme. The successful candidate will gain hands-on experience in a luxury spa environment while developing practical skills in customer service, spa operations, and wellness treatments support.

This role is ideal for individuals passionate about the beauty, wellness, and hospitality industry who are eager to learn and grow within a fast-paced spa setting.

Duties & Responsibilities

Key Duties and Responsibilities

•Professionally answer incoming customer calls and respond to enquiries in a courteous and efficient manner.

•Assist clients with booking, rescheduling, amending, and cancelling spa appointments using the booking system.

•Provide accurate information on spa treatments, packages, pricing, promotions, and availability.

•Confirm appointments and communicate relevant booking details, policies, and preparation requirements to clients.

•Capture and maintain accurate client information and booking records within the system.

•Liaise with spa therapists and the operations team to ensure appointments are scheduled efficiently and resources are allocated appropriately.

•Handle customer queries, concerns, and basic complaints professionally, escalating complex matters to the appropriate supervisor when necessary.

•Process booking-related payments or deposits, where applicable, in accordance with company procedures.

•Maintain a high standard of professionalism, customer service, and telephone etiquette during all client interactions.

•Ensure confidentiality of client information and comply with company policies and data protection requirements.

•Support the achievement of booking targets and contribute to delivering an exceptional customer experience.

•Participate fully in all learnership training sessions, workplace learning activities, and assessments while demonstrating a willingness to learn and develop.

Desired Experience & Qualification

Minimum Requirements
  • Matric / Grade 12 (essential)
  • Strong communication and interpersonal skills
  • Well-presented and professional appearance
  • Willingness to work shifts, including weekends and public holidays
  • Interest in beauty, wellness, or hospitality industry
  • Ability to work in a team and handle a fast-paced environment
  • Basic computer literacy is an advantage
Personal Attributes
  • Customer-focused and service-oriented
  • Reliable, punctual, and disciplined
  • Eager to learn and take initiative
  • Calm under pressure and solution-oriented
  • Positive attitude and team player
Working Conditions
  • Based full-time at a day spa in Sandton
  • Rotational shifts across a 7-day operational schedule
  • Must be available for weekends, public holidays, and peak trading periods
  • Professional spa dress code required at all times

Package & Remuneration

Basic Stipend per month

Learnership Programme Details

  • Structured on-the-job training within a professional spa environment
  • Exposure to spa operations, customer service, and wellness industry standards
  • Mentorship and supervision by experienced spa professionals
  • Opportunity to gain practical workplace experience and industry-related skills
  • Completion certificate upon successful programme participation (subject to performance)
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