Amazon strives to be Earths most customer-centric company where customers can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - Amazon will achieve its vision of being South Africas most loved store.

We are looking for a hands-on operations professional to join our Last Mile Operations team. Based in one of our delivery stations youll be at the heart of the customer experience ensuring packages move efficiently from fulfillment centers to customers doorsteps. Youll support both under-the-roof and on-the-road to ensure operational excellence and drive continuous improvement.

This is not keep the lights on position its a build the machine role. Youll have outsized impact the chance to learn how a world-class operations engine runs and the opportunity to shape the future of last mile e-commerce delivery in South Africa requiring invention grit and local ingenuity.

Key job responsibilities
Youll be based in our delivery stations working with our delivery partners across both under the roof (UTR) and on the road (OTR) operations to ensure packages move seamlessly from dock to doorstep.

On any given day youll manage inbound package flow drive sortation accuracy and coordinate staging for dispatch. Youll help to plan and adjust labour deployment against volume forecasts resolve bottlenecks in real time and uphold safety and quality standards across the floor. Once packages leave the building youll track and action metrics including delivery success rate concessions and on-time performance.

Youll be expected to:
* Own daily stand-ups and operational reporting
* Partner with transportation planning teams on capacity and demand alignment
* Contribute to peak readiness contingency planning and new process launches

This is a role where youll context-switch often move between the floor and a laptop and balance immediate firefighting with longer-term process improvement.

The role operates to the rhythm of the delivery station. There will be times where youll need to adjust your working schedule to match operational priorities in particular during launch and peak periods when our customers need us most.

About the team
launched just two years ago and were still in build mode. Our Operations team in South Africa isnt maintaining a legacy network were creating one from scratch. Every process every route every partnership is being designed tested and scaled by a small team with outsized ambition. Our mission is simple: get every package to every customer on time every time whilst supporting rapid growth and expansion. From fulfillment centre to front door our team owns the full customer delivery experience. We move with the speed and scrappiness of a startup backed by the infrastructure tooling and customer obsession of one of the worlds largest logistics networks.

- 3 years of program management logistics operations supply chain transportation or related field experience
- Proficiency in data and with analytics tools; comfort learning new systems quickly

- Bachelors degree in a quantitative/technical field such as computer science engineering statistics

Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager