Key Responsibilities:

Partner/Principal Support:

• Arrange complex travel & logistic plans, often with last minute changes for Senior Leadership.

• Time and expense management, in addition to handling payments & invoicing, including, not limited to data entry, recharges, reconciliation, reporting.

• Coordinate calendars, appointments, meeting agendas, minutes for Senior Leadership, in addition to strategic support, advice, forward planning to maximize productivity gains of Leaders.

• Support with Business Development; CRM management, RFP coordination and support, L&P management, WIP creation, tracking and monitoring proactively for relevant projects, supporting with cash collection initiative, pipeline tracking/ updates for relevant projects/tasks, DSO support coordination with relevant departments.

• Support marketing efforts and internal network building.

• Provide research, reports, and compile company profiles, databases & create, and manage organized filing systems.

• Assist with onboarding and set up of new Partners and Principals, Leaders to the firm.

• Support performance management processes and general administrative tasks.

• Strategic planning of event management, assist in planning events that align with business objectives (client engagement strategies)

Team Leader Support:

• Ensure consistent service levels of support for our Leaders from the EA cohort in regard to the services provided.

• Lead and manage the EA team based in Johannesburg, at times maybe required to manage and lead the wider EA cohort.

• Assign team members tasks and initiatives, monitoring productivity levels, output, and reporting.

• Actively seeks insights from Leaders on their agendas and priorities, using such information to strategically plan across the cohort to meet said business needs.

• Provide coverage, assistance, and back-up for the team and EA team leader colleagues.

• Ensure team’s understanding and adherence to standards, processes, procedures, code of conduct and confidentiality.

• Track the growth and development of teams, in addition to performance management of direct reports, drafting analytical reports and insights.

• Coach team members; continue to seek & share on-going feedback.

• Assign, develop and/ or deliver training as required to upskill and further improve knowledge, awareness, and development of team.

• Operational and strategic support with delegation planning and coverage planning of team/cohort regarding people, projects, practice.

• Manage Leaders’ EA assignment and all related communications.

• Effectively manage conflict resolution within the team, promote positive team dynamics, initiate, lead, and support Team Building sessions.

• Stakeholder management – serve as a main point of contact between EA team/Leader and cross-functional teams, ensuring streamlined information flow, resolution of bottlenecks and efficient and productive workflows.

• Maintain budgets, data and analysis & reporting related to relevant team/dept spending as well as supporting with team’s expense management workflows and troubleshooting.

• Compliance Management – ensures teams adherence to code of conduct & relevant mandatory trainings, policies, procedures.

• Identifies issues and inefficiencies and reports and suggests implementation of essential process improvements based on gathered insights.

• Oversee end-to-end performance management activities for the team, ensuring consistent feedback, development opportunities, and alignment with business objectives.

• EA team KPI tracking/accountability – ensure teams adherence to their set KPIs, progress tracking and reporting year on year.

• Develop, maintain, and track relevant project/ team dashboards related to leadership driven objectives.

• Executive-Level Briefings: Prepare strategic briefing materials, summaries, and key insights for internal and external meetings.

• Build strong relationships with key stakeholders, ensuring active collaboration to accomplish objectives.

• Maintains clear communication channels with Line Manager on team challenges / and or relevant updates on resolution.

• Develops their own unique brand and leadership style which aligns with unit leadership, demonstrating firm’s values.

• Thorough understanding of the firm’s operations, practice, policies, procedures, transfers such knowledge to the cohort/team.

• Department processes – support the Business Support Manager with drafting and teams’ compliance to relevant SOPs, best practice, and housekeeping items.

• EA onboarding & integration: development and support of onboarding plans; trainings, checklists, presentations in addition to support of new joiners’ integration to the team.

• 
  Develop documents and presentations, coordinate project setup, and manage client invoices and or portals.

• Support proposal efforts and conduct research for special projects.

• Set up Outlook calendars and distribution lists for project teams.

• Maintain client/project pipeline / internal Facebook/ support with event coordination.

Firm Building Support

• Actively seek and support on alumni relations, firm building initiatives events and or firm projects.

• Oversee clerical and temporary help as needed.

• 
  College degree or equivalent 5 years’ experience in a professional services organization in administrative / operations capacity.

• Strong leadership and team management skills, with ability to coach, motivate and develop high-performing teams.

• Excellent administrative, organizational and prioritization skills with strong attention to detail

• High level of discretion and professionalism in handling sensitive and confidential information.

• Strong problem-solving and decision-making capabilities, with ability to work independently and exercise sound judgement.

• Excellent interpersonal and communication skills, ability to build strong working relationships across all levels of the firm.

• Advanced technical proficiency in Microsoft Office Suite, Windows, SharePoint, and other business systems/software.

• Ability to work under pressure while maintaining a calm, positive outlook.

• Flexible and adaptable mindset, with a commitment to continuous improvement and service excellence, open to leveraging AI and new technologies to drive smarter ways of working, improve team efficiency and enhanced service delivery.