Japanese Bilingual - Service Desk Analyst/ Technical Support Analyst

Job Responsibilities:

  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.

  • Applies understanding and knowledge of information systems products and services to assist users.

  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

  • Coordinates referrals to appropriate technical, professional, or service personnel.

  • Receives and prioritizes issues and forwards using appropriate escalation procedures.

  • All other duties as assigned.


Job Requirements:

  • Proficiency in Japanese Language (verbal and written) is required.

  • Must be willing to work onsite at the Mall of Asia Business Complex.

  • Open to working in rotating schedules.

  • 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.

  • Must be able to work independently.

  • Strong interpersonal, analytical and customer service skills.

  • Ability to understand and follow oral and written instructions.

  • Strong English (verbal and written) skills.


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