IT Technician – Alberton, Johannesburg

Location: Alberton, Johannesburg
Salary: R18,000 – R28,000 per month depending on experience, certifications and demonstrated ability (strong candidates may be considered above this band)
Job Type: Full-time; reports to the IT Manager
Overview
A South African Managed Service Provider (MSP) and licensed ISP supporting 200+ clients across approximately 2,200 circuits is looking for a technician to own the day-to-day health of client and internal IT environments end to end — from the user's workstation to the servers and network links behind it — keeping everything running smoothly before problems reach the client.
Key Responsibilities
Windows Workstation & Server Administration:
* Install, configure, maintain and troubleshoot Windows workstation and Windows Server operating systems
* Administer Active Directory, Group Policy, DNS, DHCP, file/print services and the user account lifecycle
* Deploy, patch and support business applications, Microsoft 365 and line-of-business software
* Manage backups, restores, and server performance, capacity and health
End-to-End Network & IT Administration:
* Configure and maintain routers, switches, firewalls, VLANs, WiFi and VPNs
* Administer the full connectivity chain — LAN, WAN and ISP circuits — troubleshooting faults through to resolution
* Maintain accurate network documentation, IP schemes and asset records
Proactive Support & Procedural Maintenance:
* Monitor environments and act on alerts before they become outages
* Perform scheduled preventative maintenance: updates, health checks, backup verification, security hardening
* Log, prioritise and resolve tickets within SLA, keeping clients informed throughout
* Follow and continuously improve documented procedures for consistent, repeatable support
Requirements
* Minimum 3 years' hands-on IT support experience; 4–5 years preferred, ideally within an MSP or multi-client environment
* Certifications advantageous: CompTIA A+/N+, Microsoft (MD-102, AZ-104 or Server), or equivalent networking certifications
* Matric essential; IT qualification or diploma advantageous
* Valid driver's licence and own reliable transport (client site visits required)
* Windows 10/11 and Windows Server (2016–2022) administration
* Active Directory and Microsoft 365
* Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN
* Firewall and switch configuration
* Backup and endpoint security tools
* Clear, accurate ticket documentation
Culture Fit
Puts the client first (owns a problem until it's genuinely solved, not just closed); stays a step ahead (prevents faults rather than just fixing them, flags risks early); communicates clearly and professionally, in plain language when needed; takes pride in clean configurations and proper documentation; stays calm and methodical under pressure; keeps learning as technology evolves.
Benefits
* Business travel reimbursed at prevailing AA rates (per kilometre)
* Planned weekend/after-hours work compensated at applicable overtime rates
* Standby allowance payable when rostered for after-hours/on-call availability

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...