IT Manager

The IT Manager will analyse business and technical requirements and translate them into detailed system, administer and maintain server infrastructure and manage network infrastructure.

The role is based in Mbombela, Mpumalanga. You will operate within clear systems and have the support of capable colleagues. You will be encouraged to broaden your expertise and take on new challenges. Punctuality, dedication, and a willingness to help others are highly regarded here. Think you are a good fit? Send your CV through and introduce yourself.

Discretion and confidentiality are essential given the sensitive nature of the work.

Responsibilities

System Maintenance & Support

  • Manage and monitor network infrastructure including routers, switches, firewalls, wireless access points, and VPN gateways, ensuring secure, stable, and high-performance connectivity across all office locations and for remote workers accessing corporate resources.
  • Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.

Collaboration & Agile Delivery

  • Actively participate in all agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, contributing ideas and feedback to drive continuous improvement of team velocity and delivery predictability.
  • Document technical architectures, system configurations, operational runbooks, and troubleshooting guides in the team knowledge base, and mentor junior developers through pair programming sessions and lunch-and-learn knowledge-sharing presentations.
  • Work closely with product owners, UX designers, and quality assurance engineers throughout the development lifecycle to ensure features meet acceptance criteria, user experience standards, and non-functional performance and security requirements.

Requirements

  • Proficiency in relevant programming languages and technologies such as C#, Java, Python, JavaScript, PHP, SQL, or similar.
  • Strong understanding of IT service management frameworks such as ITIL and experience with helpdesk and ticketing systems.
  • Excellent analytical and problem-solving skills to diagnose complex technical issues and identify root causes systematically.
  • Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently.
  • For cloud and DevOps roles, hands-on experience with AWS or Azure and proficiency in infrastructure as code tools such as Terraform.
  • A bachelor's degree or diploma in computer science, information technology, software engineering, or a related field.
  • A minimum of three to five years of hands-on experience in the relevant IT discipline with proven successful project delivery.

Qualifications

Bachelor of Science in Computer Science or Information Technology
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