Company Description We have an exciting opportunity for Housing Officer (Sishen & Kolomela). The purpose of this role is to conduct quality assessments on maintenance, coordinate and optimise all housing allocations and perform related administrative activities. We’re the best in the industry. You’ll make us better. Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to “re-imagine mining to improve people’s lives", delivering the metals and minerals that make modern life possible – from mobile phones to medicines. Kumba Iron Ore We produce high-grade iron ore, the key component in steel widely used in construction and manufacturing across the world. Our activities include all aspects – exploration; mining; processing and blending; shipping; marketing and selling. In South Africa, we have mining operations in the Northern Cape province, as well as a head office in Rosebank, Gauteng, and a port operation in Saldanha Bay, Western Cape. Job Description As Housing Officer (Sishen & Kolomela) your responsibilities will include but not limited to: - Take personal responsibility for the safety of self and others to ensure zero harm and eliminate fatalities. Maintain Data Integrity (Housing Master Data): - Regularly reconcile and verify housing master data for accuracy and completeness. - Track measures to enhance data quality and address discrepancies promptly. Maintain Housing System Management: - Maintain system alignment between the Kumba ERP and service providers’ Master Data. - Oversee the administration and maintenance of the housing systems, internal and external, to streamline processes and enhance efficiency. - Stay updated on technological advancements to improve housing system functionality. Maintain Rental Contracts: - Oversee and ensure legal compliance with rental contracts for all housing units. - Regularly review and update rental agreements to reflect current policies and legal requirements. Maintain Maintenance Records: - Obtain, update and maintain comprehensive records of all housing maintenance activities. - Use records for analysis, reporting, and future planning. Track Occupancy Rate: - Track and analyse occupancy rates to ensure optimal utilisation of housing facilities. - Implement approved strategies to address and improve occupancy rates as needed. - Plan and maintain (demand planning) equilibrium between the available housing stock and the business demands and provide shortfalls and surpluses. Handle Evictions: - Follow legal procedures to initiate and execute eviction processes when necessary. - Liaise with legal entities to ensure compliance with eviction laws and regulations. Coordinate Student & PIT Accommodation: - Implement and maintain specific protocols for student and PIT housing. - Address unique needs and challenges associated with student ad PIT accommodation. Oversee Occupancy Entry/Exit Inspections: - Oversee the inspections during tenant move-ins and move-outs. - Oversee the documentation and address any discrepancies or damages during these inspections. - Ensure that Kumba has electronic or physical copies of all records about all housing transactions. Oversee Administer Entry/Exit Inspections (Key Deposits): - Oversee key deposit processes during tenant entry and exit. - Oversee the key return policies and documentation and escalate discrepancies. Facilitate Payroll Recovery: - Collaborate with GSS and service providers to recover outstanding housing-related payments. - Ensure adherence to established recovery processes and timelines. - Facilitate monthly payroll transactions regarding housing rentals, tax and utility payments, and any other breakage or maintenance recoveries. - Inputting and amending of house wage type documentation to GSS. Oversee Inspections & Plan Maintenance: - Oversee housing unit scheduling and regular inspections to assess conditions and maintenance needs. - Oversee the coordination of maintenance activities to ensure timely and effective resolution. - Conduct weekly meetings with the service providers. Ensuring that Inspections are conducted at Vacant Houses: - Facilitate developing and implementing protocols for maintaining and inspecting vacant housing units. - Ensure that final inspections on vacant properties are conducted to ensure suitable conditions for future occupancy. Track Breakdown Turnaround Times: - Monitor and analyse the time service providers take to resolve maintenance breakdowns. - Recommend strategies to improve turnaround times and tenant satisfaction. Oversee the coordination of Strategic Stock Garden Maintenance: - Ensure that strategic maintenance plans of garden areas within housing facilities are in place. - Ensure aesthetically pleasing and well-maintained outdoor spaces. Oversee Student Accommodation Maintenance: - Oversee specific maintenance requirements for student housing facilities. - Ensure that service providers promptly address student-specific maintenance needs. Execute Outsourcing Tender Process: - Assist management in outsourcing Kumba's housing function during the tendering process. Maintain fair and transparent procurement practices. - Be a liaison between the Company and the service provider/s. - Support the Housing Specialist in all housing management areas across the two Mines. This role is in the People & Organisation (P&O) department on a Band 7 (C-Upper) level reporting to the Principal Housing. Qualifications - Grade 12 Certificate / N3 Technical - Higher National Vocational qualification in Housing Management, Property Management, Business Administration, or a related field on NQF5 - SA Drivers Licence Technical Knowledge - Knowledge of housing management principles, with 3-5 years of relevant experience, ideally in a corporate setting. - Understanding of housing market dynamics and trends in South Africa. - Familiarity with legal requirements related to housing management and tenant rights. - Proficiency in budgeting, financial reporting, and payroll recovery processes. - Competence in using Microsoft Office Suite. - Awareness of risk management techniques and critical controls. - Understanding safety, health, environment, and relevant legislative, statutory, and regulatory requirements. Additional Information Who we are? Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives. How We Are Committed To Your Safety Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer. Inclusion and Diversity Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential. How To Apply To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.