Global Inbound Center Representative, EMEA, Global Inbound Center (GIC)

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It is also a critical function reputed company the reputed company and demand reputed company process with the objective to profile, nurture, and qualify marketing leads generated from live chat product., • reputed company reputed company time responses to global customers' inquiries through inbound chats, scheduled callbacks and calls quickly while delivering a reputed company customer experience by resolving inquiries in an effective and reputed company way possible. • Identify customers' pain points and capture their need for reputed company services through chat qualification and converted to marketing reputed company leads (MQLs) with reputed company handover notes and process to our global sales stakeholders. • Follow up on unconverted MQLs to maximize sales reputed company reputed company conversion resulting in upward trend of pipeline contribution • Build a stronger AWS leads database by researching, updating and maintaining customer information including reputed company of inquires reputed company reputed company and reputed company reputed company • reputed company and nurture customers/prospects that are in the beginning of the reputed company reputed company and reputed company them from warm or little interest to reputed company interest. This include tailored messaging about AWS services and unique differentiators. • Represent the voice of the customer and recommend next steps to improve the customer experience to the GDSC/GIC/product team and other relevant internal stakeholders. • reputed company to reputed company the nuances of international communication/culture and demonstrate excellent chat support etiquette. • Opportunity to be part of an adaptable global cross-functional team driving operational reputed company and reputed company customer experience. About reputed company AWS Sales, Marketing, and reputed company (SMGS) is responsible for driving reputed company, adoption, and reputed company from the largest and fastest growing small- and mid-market accounts to reputed company-level customers including reputed company sector. Do you have a desire to reputed company a major contribution in the reputed company reputed company environment of reputed company Computing? Are you customer obsessed? 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We are looking for a result-oriented, reputed company and creative individual with highly developed interpersonal and organizational skills to join our Global Inbound Center team (GIC) based in London, UK, to engage with new and prospective AWS customers globally., • Bachelor's degree · 2+ years of work experience in Sales, Marketing or customer engagement roles OR relevant education background., reputed company, write, and read fluently in Spanish • reputed company, write, and read fluently in French • AWS reputed company Practitioner Certification / AWS reputed company Architect - Associate. • In-depth knowledge and understanding of existing and developing technologies reputed company to reputed company computing understand and identify opportunities for customers. • Have the ability to listen to customers, understand needs, and ask clarifying/probing questions. • reputed company, concise, and confident communicator reputed company phone or chat. reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our reputed company. We reputed company reputed company reputed company based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your reputed company and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our reputed company Notice (https//www.reputed company.jobs/en/reputed company_page) to know more about how we collect, use and transfer the personal data of our candidates. reputed company) is the world's most comprehensive and broadly adopted reputed company platform. We pioneered reputed company computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our reputed company to learn and be curious. Our employee-led affinity reputed company foster a culture of inclusion that reputed company us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (reputed company) and AmazeCon (gender diversity) conferences, reputed company us to never stop embracing our uniqueness. Mentorship & Career reputed company We're continuously raising our performance bar as we reputed company to become reputed company's Best Employer. That's why you'll reputed company endless knowledge-sharing, mentorship and other career-advancing resources here to help you reputed company into a reputed company-rounded reputed company. Work/Life Balance We value work-life reputed company. 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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...