Emergency Resource Officer (Call Taker)

ER24 Contact Centre 124 | Rivonia | South Africa 

Closing date: 28/08/2026

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 69051

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers. To deliver world class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone

KEY RESPONSIBILITY AREAS

Answer and transfer incoming calls

Basic contact centre administration

Serviving all key stakeholders telephonically and via other servicing channels as required untill the query has been resolved.

REQUIRED EDUCATION

Essential: Grade 12/ Matric A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre Desired: BAA/ Level 3 first aid Certification

REQUIRED EXPERIENCE

Essential: Contact Centre / Emergency Contact Centre exposure 2 years in omnichannel customer service contact centre environment within healthcare or emergency services

Desired: 1 – 3 years dispatching in an EMS contact centre

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Computer literate (Microsoft Office)
  • Dispatching of vechicles
  • Emergency Care
  • Typing Skills
  • English language (written and verbal)
  • Geographical locations
  • EMS environment
  • Telephonic and email etiquette
  • Analysing
  • Deciding and initiating action
  • Delivering Results & Meeting Client Expectations
  • Excellent administration skills
  • Communication Skills – Verbal and Written
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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