We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey.

ROLE SUMMARY

The Deputy Nursing Manager is responsible for coordinating improved cost-effective quality nursing care by ensuring compliance to professional and ethical practice. The incumbent is also responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will further be accountable for coordinating capacity building, mentoring, training and providing leadership in Clinical Governance.

SKILLS PROFILE

Education A grade 12 or equivalent NQF level 4 qualification. Nursing Diploma & B Cur Nursing Edu Admin and Management or PG Dip Health Services Management A post graduate clinical qualification Operating Room Science Registration with the South African Nursing Council as Registered Nurse

Work experience 4 years’ experience in a private hospital setting in a management role. Strong leadership and interpersonal skills An intermediate level of computer proficiency

CONSISTENCY OF CARE

• Effective management of the Nursing budget to achieve targets set in BSC
• Driving compliance as per standard acuity of all departments
• Supporting managers with analysis of Cost Centre Reports including consumables and stationery, Nursing Efficiency Reports e,g WRPT,TRPT, ED Reports to ensure cost effective care.
• Encourage optimal stock management and achievement of set targets such as MOBIT and MOBILL
• Understanding of the financial fundamentals of the organisation
• Assist the managers to ensure CAPEX process are followed
• Encourage Managers to ensure safekeeping/correct management of equipment
• Identify areas to improve operational efficiencies to ensure sustainability.

DISRUPTIVE INNOVATION

• Governance and quality management
• Ensure implementation and compliance with CareOn.
• Evaluate nursing quality indicators and clinical outcomes
• Supporting unit managers to ensure compliance as per expectation as per SANC, OHSC, Department of Health, Netcare Education Validation
• Identify quality improvement opportunities and ensure appropriate strategy and quality improvement initiatives are developed and measured.
• Drive implementation of group quality initiatives as per BSC Risk management
• Support unit managers with Investigation of all negative and moderate to severe incidents/Sentinel events and ensure timeous report appropriate capturing on IMS & SharePoint.
• Follow up on close out of all incidents/Sentinel event, effectiveness of corrective actions/Safe practice must be monitored
• Identify areas of non-compliance through clinical audit / risk assessment
• Ensure implementation of quality initiatives to manage risk in Netcare
• Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983).
• Report all accidents / incidents to Nursing Services Manager / Safety Representatives
• Monitor compliance regarding infection control principles based on Best Care Always principles and relevant infection control Polices & Procedures
• Ensure compliance with the medication administration and storage policy of Netcare.
• Facilitate and manage Morbidity and Mortality meeting in each discipline

CUSTOMER CENTRICITY

• Supporting the Unit Manager in Maintaining customer intimacy through building relationships with doctors, nursing staff, multi-disciplinary team and building patient loyalty
• Support the unit manager with patient satisfaction survey analysis and implementation of intervention to enhance patient satisfaction
• Support the unit manager to ensure timeous resolution of complaints
• Implement remedial action and assess for effectiveness
• Support the unit manager with Identification of trends
• Encourage pro-active approach to ensure customer satisfaction

PATIENT CARE

• Ensure hospital is providing safe, cost-effective quality patient care in line with Clinical Governance and evidence-based practice.
• Evaluate the patient’s journey through patient experience and stakeholder input.

TRANSFORMATION OF OUR SOCIETY

• Transformation targets
• Ensure achievement of transformation goals as set out by the Transformation Committee Teamwork
• Actively participate as a member of a team to achieve goals.
• Encourage unit managers active involvement in special events / drives to achieve goals

People management

• Support the unit manager with accurate updating WEST/staffing model such as theatre/ED, as well as required recruitment process.
• Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
• Facilitate effective change and conflict management
• Ensure professional conduct and appearance of staff
• Supporting the unit manager with human resources related matters such as disciplinary and grievance procedures and performance management

BUILD AND MAINTAIN STAKEHOLDER RELATIONSHIPS

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goal.

PERSONAL AND PROFESSIONAL DEVELOPMENT

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Keep abreast of current research in the applicable discipline

ORGANIC GROWTH AND INTEGRATION

• Strategic business alignment
• Coordinate the nursing activities with all hospital departments to provide alignment to the strategy and goals of the organisation

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

VALUES AND BEHAVIOURS

• At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.
• Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
• Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
• Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
• Compassion - The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
• Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.

THE NETCARE WAY

• I always greet everyone to show my respect.
• I always wear my name badge to show my identity.
• I always treat others with consideration and humility to uphold dignity.
• I always act in the best interest of Netcare and others to show I care.
• I always listen with empathy and respond with kind action to show my compassion.
• I always say thank you to show my appreciation.
• I always embrace diversity to strengthen inclusivity and belonging.

MANAGERIAL SKILLS

• Coaching Others The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
• Performance Development The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
• Taking Action Capable of recognising the need for action, considering possible risks, and taking responsibility for results.
• Decision Making Capable of making decisions timeously and taking responsibility for the consequences.
• Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
• Customer Focus and Service Delivery The capacity to identify and respond to the needs of *internal and external customers. *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
• Adapting and Responding to Change Capable of supporting and advocating change initiatives and managing own reaction to change.
• Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting business operation, including hospital calls.
• Will interact with internal and external customers through several different means.

JOB ADDITIONAL BENEFITS

Join the team committed to providing the best and safest health and care. We provide meaningful careers that connect people with purpose. We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care. By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing. You will work with the best‑in‑class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity. The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing.

OUR STORY

Our story begins with our values and our behaviours. We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability. To this end, we constantly explore new ways to blend compassion with cutting edge capabilities.

OUR PEOPLE

At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people. Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other.