Deputy Director-general: Information Services

The successful candidate will be responsible for, amongst others, the following key functions: Provide strategic and executive leadership to the Branch: Information Services, including the effective management of human, financial and physical resources, as well as governance, audit, risk and compliance processes. Drive the Department’s Digital Transformation Strategy through the modernisation of legacy ICT environments and the implementation of integrated, secure and citizen-centric digital platforms and online service delivery models. Lead strategic digital programmes and innovations, including the Electronic Travel Authorisation (ETA), Digital Identity and Public Key Infrastructure (PKI), Smart ID and ePassport modernisation, automation initiatives, AI-enabled capabilities, and the expansion of services into digital channels. Provide strategic leadership and expert guidance on Information and Communication Technology (ICT), including ICT strategy, Enterprise Architecture, digital innovation, ICT operations, infrastructure, systems availability, cybersecurity, digital trust and risk management. Lead the establishment and implementation of the Department’s Digital Transformation Portfolio and institutionalise innovative, paperless and technology-enabled service delivery capabilities across the Department. Facilitate strategic stakeholder engagement, ecosystem integration and intergovernmental collaboration, including representing the Department at various forums and maintaining partnerships with key stakeholders. Ensure the effective delivery of ICT services in accordance with applicable service standards and organisational commitments, including the achievement of Branch performance targets, continuous improvement of service delivery outcomes, and the maintenance of sound governance and internal control systems to support clean audit outcomes. Oversee the development, review and implementation of ICT policies, frameworks, standards, codes of practice and regulatory compliance measures aligned to best practice and government priorities. Ensure the institutionalisation of accountability, ethical governance and organisational values across the Branch.

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