A Customer Service Representative position is being filled in Mthatha. Suitable candidates from across Eastern Cape are invited to submit their applications for review.

The Role

This Customer Service Representative role has been briefed against a clear set of outcomes for Mthatha. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Eastern Cape.

The role suits a candidate who values consistency and clear communication. The Mthatha operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Mthatha much easier.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Mthatha teams, and the new Customer Service Representative will feel that from the first week.

Your Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Mthatha group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Crucially, the team mix in Mthatha reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

What We Offer

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Mthatha contributes to real outcomes for clients and colleagues across the retail jobs space in Eastern Cape.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.

In addition, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Mthatha keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Mthatha teams.

The Environment

Notably, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Crucially, a respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Mthatha site adheres to the standards expected of a responsible South African employer.

Equal Opportunity

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Eastern Cape, and recruitment is fair, transparent and aligned with the EE Act.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Mthatha.

Daily Duties

• Replenish stock and rotate displays in line with promotional cycles
• Monitor shrinkage indicators and flag suspicious activity
• Promote loyalty programmes and capture customer information lawfully
• Conduct daily cash-ups and reconcile takings against the POS report
• Operate point-of-sale systems and process payments accurately
• Maintain visual merchandising standards on the sales floor
• Train new team members on store procedures and product knowledge

Who We're Looking For

• Ability to stand for long periods and work shifts including weekends
• Strong verbal communication skills in English; second language an advantage
• Experience with stock counting and basic inventory principles
• A clear criminal record verified through approved screening providers
• Customer-first mindset with a friendly, approachable manner
• Comfortable operating point-of-sale systems and handling cash
• Minimum of 1-2 years' experience in a customer-facing retail role

Candidates who meet most of these criteria are welcome to be considered for the role.