Customer Service

🧩 Customer Success Associate (Johannesburg-Based) Location: Johannesburg, South Africa Work Type: Full-time (Hybrid – Minimum 3 Days in Office) Industry: SaaS / Workplace Technology / Access Control Salary Range: R20,000 – R35,000 per month Travel: Required for client site visits across South Africa 🎯 Role Overview Seeking a proactive and detail-oriented Customer Success Associate to support client onboarding, training, hardware/software support, and relationship management. This role is ideal for someone with 1-2 years of experience in SaaS or client-facing environments who enjoys solving problems and building long-term client value. 🛠️ Key Responsibilities Assist with client onboarding, scheduling, coordination, and documentation. Conduct on-site training and periodic client visits. Provide hardware and software support to ensure smooth system operation. Maintain client guides, process documentation, and internal knowledge bases. Collaborate with Product, Engineering, and Sales to relay client feedback and coordinate requests. Support customer satisfaction and retention through proactive engagement. Capture client interactions and feedback in the CRM. Prepare reports from client visits and account reviews. Contribute to improving Customer Success processes and tools. 📌 Requirements 1-2 years’ experience in Customer Success, Account Management, or client-facing roles (preferably in SaaS or tech). Strong communication and relationship-building skills. Excellent problem-solving and attention to detail. Quick learner with adaptability to new systems and technologies. Confident in providing on-site support and liaising with operational-level clients. Comfortable working cross-functionally. Based in Johannesburg with flexibility to travel nationally. 🌟 Bonus Points Experience in workplace technology, access control, or security. Network in office tech, facilities management, or security sectors. Exposure to SaaS or cloud-based platforms. 🎁 Benefits Join a fast-growing South African tech company. Work closely with senior leadership and gain mentorship. Hybrid work environment with flexibility. Career growth opportunities into mid-level Customer Success or Account Management. Travel and build meaningful client relationships. Direct impact on customer satisfaction and retention. Salt is acting as an Employment Agency in relation to this vacancy.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...