Customer Assistance Officer

About the Role

Our client is seeking a dedicated Customer Assistance Officer to join their team, serving the Soweto community and surrounding areas. This hybrid role focuses on providing exceptional support and assistance to customers, ensuring their needs are met efficiently and empathetically. You will be a key liaison between the customer and the company, resolving inquiries and offering solutions. This position is vital for maintaining positive customer relationships and contributing to the company's reputation for excellent service within Gauteng .

Key Responsibilities Respond to customer queries via phone, email, and in-person interactions. Provide clear and concise information about products, services, and policies. Assist customers in resolving issues and navigating company processes. Process customer requests, applications, or orders accurately. Maintain detailed records of customer interactions and resolutions. Escalate complex issues to the appropriate departments for resolution. Requirements Experience in a customer assistance , customer service, or similar role. Strong communication and interpersonal skills. Ability to listen actively and demonstrate empathy. Proficiency in using basic computer applications and CRM systems. Good organizational skills and attention to detail. Willingness to work a hybrid schedule, balancing remote and in-office duties. Benefits Competitive annual salary. Hybrid work arrangement offering flexibility. Medical aid and retirement fund benefits. Paid vacation and sick leave. Training and development opportunities.
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