Contact Centre Team Leader

ER24 Contact Centre 124 | Rivonia | South Africa 

Closing date: 28/08/2026

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 69123

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery.

KEY RESPONSIBILITY AREAS

To oversee and manage daily call centre operations To ensure a positive a client experience To manage people in team

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 DESIRED EDUCATION: Certification in Contact Centre Management

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  2-years’ experience as a Call Centre Agent

DESIRED EXPERIENCE:

2-years’ experience as a Call Centre Agent

2–3 years’ CC team leader experience

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Demonstrate working knowledge and competence on the core contact systems
  • Demonstrate working knowledge of the EMS environment
  • Demonstrate knowledge and application of basic Emergency Care
  • Demonstrate ability to coach and mentor team members
  • Demonstrates understanding of the healthcare industry
  • Demonstrates a good understanding of Funders of Healthcare
  • Demonstrate sound competence in telephonic and email etiquette
  • Demonstrate sound competence in Microsoft Excel, Word and Outlook
  • Demonstrates a good understanding of contract and service level agreement (SLA) management
  • Demonstrate sound knowledge of geographical locations
  • Demonstrate knowledge and application of general Human Resource processes
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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