JOB DUCK IS HIRING A CLIENT SERVICE REPRESENTATIVE For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

At Job Duck, we are looking for a Client Service Representative who is passionate about delivering exceptional client experiences and serving as the first point of contact for individuals seeking legal assistance. In this role, you will help prospective clients navigate the intake process, gather important information, and ensure every interaction is handled with professionalism, empathy, and attention to detail. You will support a busy legal practice by managing communications, coordinating schedules, and maintaining accurate records that help attorneys provide outstanding service.

This opportunity is ideal for someone who enjoys helping others, thrives in a client facing environment, and takes pride in creating positive experiences through clear communication and strong organizational skills. The ideal candidate is professional, dependable, and committed to ensuring every caller feels heard, supported, and valued.

Schedule:

Monday to Friday from 9:00 AM to 6:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Managing calendars and coordinating scheduling needs
• Conducting client intake conversations and gathering relevant details regarding potential matters
• Ensuring confidentiality and professionalism in all client interactions
• Performing administrative support tasks as assigned
• Scheduling consultations, appointments, and meetings
• Creating clear summaries of client matters for attorney review
• Collecting and organizing client information and supporting documentation
• Transferring calls to the appropriate team members when necessary
• Answering incoming phone calls in a professional and courteous manner
• Serving as the primary point of contact for prospective and existing clients
• Creating a welcoming and positive experience for every caller and client
• Following up with potential clients when appropriate
• Maintaining accurate client records and documentation
• Responding to client questions and providing exceptional customer service
• Completing intake forms accurately and thoroughly

What We’re Looking For:

• Exceptional customer service skills
• Professional phone etiquette
• Strong verbal and written communication skills
• Active listening skills
• Client relationship management
• Attention to detail
• Organization and time management
• Calendar management and scheduling
• Information gathering and documentation
• Problem solving and critical thinking
• Adaptability and flexibility
• Reliability and accountability
• Ability to work independently
• Multitasking abilities
• Empathy and professionalism
• Strong follow-up skills
• Intake coordination experience preferred
• Legal administrative experience preferred but not required
• Previous customer service, receptionist, intake, call handling, or client support experience preferred.
• Legal industry experience is a plus but not required.
• Ability to manage inbound calls professionally and efficiently throughout the day.
• Experience using Outlook or similar email management platforms preferred.
• Comfortable working with VOIP phone systems.
• Strong organizational, documentation, and administrative skills.
• Ability to multitask while maintaining a high level of accuracy and professionalism.
• Comfortable learning new software, systems, and workflows.
• Ability to handle confidential and sensitive information with discretion
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1015 USD to 1100 USD
• Paid time off .
• Referral bonuses.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions! DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.