Call Centre Sales Position - BPO
Company Description IntelliBPO is a business process outsourcing company that prioritizes strong, trust-based relationships with its clients. The organization tailors its services to each client’s operations, needs, and pressure points instead of using a one-size-fits-all model. It provides customer care, digital customer experience, and technology solutions designed to be personalized, responsive, and dependable.
As an outsourced partner, IntelliBPO operates as an extension of client businesses, aligning people, systems, and processes to deliver well-run and clearly understood services. The company supports outsourced, co-sourced, and hybrid models, all focused on meeting client standards and expectations.
Role Description This is a full-time, on-site Call Centre Sales Position in the BPO division, based in the Johannesburg Metropolitan Area. The role involves handling inbound and outbound calls, engaging with customers to understand their needs, and presenting suitable products or services.
The Call Centre
Sales team member will work to meet and exceed sales targets, manage follow-ups, and build long-term customer relationships. Daily responsibilities include responding to inquiries, resolving basic issues, accurately updating customer information in systems, and adhering to call quality and compliance standards. The role also includes collaborating with supervisors and colleagues, participating in training and coaching sessions, and providing feedback to improve processes and customer experience.Qualifications
- Candidates should possess strong Communication skills, including clear verbal communication, active listening, and professional phone etiquette.
- Candidates should possess Customer Service skills, with the ability to handle queries, manage complaints, and maintain a positive customer experience.
- Candidates should possess Sales skills, including persuasion, negotiation, and the ability to work toward individual and team sales targets.
- Candidates should possess Training and Sales Management-related skills, such as openness to coaching, willingness to learn, and basic understanding of performance metrics.
- Relevant qualifications include prior call centre or BPO experience, familiarity with CRM or call centre software, and a high school diploma or equivalent; experience in telecoms, financial services, or similar industries is an advantage.
- Additional beneficial qualities include reliability, resilience in a target-driven environment, strong problem-solving skills, and the ability to work shifts or flexible hours as required.
