Call Centre Agent – ABSA- On-balance, Off-balance CAF & SME

Reference: Pta000423-LB-1

Call Centre Agent – ABSA Legal Collections

Location: Pretoria East

Salary: Approximately R9 000 per month Excluding Commission

Join a high-performing legal collections team!

Ergasia is recruiting on behalf of our client for an experienced Call Centre Agent to manage ABSA On-balance, Off-balance CAF and Off-balance SME legal collections portfolios.

If you have a proven track record in legal debt collections, thrive in a target-driven environment, and enjoy negotiating positive outcomes with customers, we'd love to hear from you.

Duties & Responsibilities

Minimum Requirements

  • Grade 12 / Matric (essential)

  • Minimum 5 years' experience in legal debt collections on similar portfolios

  • Experience collecting on ABSA legal portfolios will be highly advantageous

  • Working knowledge of Excalibur 4 will be advantageous

  • Clear criminal and credit record

  • Good computer literacy (Microsoft Office and email)

  • Excellent English communication skills (additional South African languages advantageous)

  • Willingness to work shifts, weekends or public holidays when operationally required

Key Responsibilities

  • Manage legal collections on ABSA On-balance, Off-balance CAF and Off-balance SME portfolios

  • Negotiate settlements, payment arrangements and instalment increases

  • Re-engage customers who have become unresponsive

  • Professionally handle customer queries, complaints and objections

  • Educate customers on the legal collections process

  • Maintain accurate notes and account updates

  • Meet recovery, activation and other client KPI targets

  • Ensure all collection activities comply with the National Credit Act (NCA), POPIA and company policies

  • Maintain high Quality Assurance standards during monitored calls

  • Respond professionally to customer queries via telephone and written communication

The Ideal Candidate Will Have

  • Excellent negotiation and objection-handling skills

  • Strong communication and listening ability
  • A professional telephone manner

  • High levels of emotional intelligence and resilience

  • Excellent attention to detail
  • The ability to work well under pressure
  • A strong work ethic with honesty and integrity

  • Self-motivation and accountability
  • A customer-focused approach while achieving collection targets

Package & Remuneration

7000.00 - 9000.00 - Monthly plus Pension, performance bonuses and medical insurance.
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