Bookseller
As a bookseller you will receive and unpack stock, categorize books and merchandise stock for the customer. You will also focus on customer service making sure the customer gets excellent service by delivery of their needs. You will build up your book knowledge every day to build strong relationships with the customer driving up sales.
Main Responsibilities:
- Customer Service – offer assistance to every customer entering the store with a friendly and positive attitude.
- Housekeeping – keep the store clean and tidy.
- Merchandising – making sure all window displays and in-door displays are attractive and eye-catching and changed every two weeks. Check that the bestsellers are in stock and on display.
- Stock Management – assist the manager in measuring and controlling shrinkage.
- Security – need to be alert and aware of the non-shopper / shop lifter.
- Book knowledge – constantly building up your knowledge of the books in the store.
- Sales and upselling – building up relationships with potential customers, upselling and cross-selling. Pushing promotions. Recommending substitute and alternative books and other unique products.
- Sourcing and ordering books for customers using the lookup systems at your disposal.
- Admin and control – cash up, credit card checks, wage payout, shortage reports, supplier payout, attendance register, email communication, gift vouchers, etc.
