About the role

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

Key responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

• Anticipates customer and store needs by constantly evaluating environment and customers for cues

• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer

• Discovers and responds to customer needs

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift

• Maintains a clean and organized workspace so that partners can locate resources and product as needed

About you

• Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Meets store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

• Engages with and understands our customers, including discovering and responding to customer needs through clear and pleasant communication

• Meets required dress code

• Prepares food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

• Available to perform many different tasks within the store during each shift

• Ability to learn quickly

• Ability to understand and carry out oral and written instructions and request clarification when needed

• Strong interpersonal skills

About us

At Starbucks, we call each other partners because we grow together, support one another, and share in our success. Our Mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time.

Benefits

• 2 rest days in a week

• Discounts on coffee and other products

• Free Starbucks beverage and/or food on each shift

• Enjoy perks and freebies as a Starbucks partner