Overview

BA Cityflyer is an airline with a difference. We’re part of the British Airways family and deliver the same customer service in our own unique way. We serve a business and leisure market from London City, a single-terminal airport near Canary Wharf, offering a close-knit team environment.

Whether you are a reassuring voice on the phone, a smile at the door, under a wing keeping the turbines spinning, or guiding arrivals to land gently at exciting places, a job at BA Cityflyer lets your personality and skills shine.

About The Role - Crew Controller

This role is offered on a part-time, fixed-term contract basis for 9 months at 18.75 hours per week. Salary range: £32,554 to £36,171 plus £3,928 annual shift pay, 50% pro rata for the fixed-term period.

Reporting to the Operations Control Manager, as a Crew Controller you’ll supervise and maintain the safe, compliant, and efficient delivery of our crew rosters to support Operations Controllers in delivering our punctuality promise. You’ll coordinate mandatory and company training requirements for all crew, manage daily roster administration, organise crew travel and accommodation, and conduct ongoing legality checks to ensure compliance with the Company flight time limitations scheme.

The Operations Control Centre operates 24/7, and this role follows a 28-day rolling 12-hour day-shift pattern, including days and nights. This role supports BA Cityflyer and BA Euroflyer flying programmes from our hubs at London City and London Gatwick to European destinations.

Our agile operation allows us to serve customers with the premium British Airways service that makes us the nation’s flag-carrier.

What You’ll Do

• Monitor and manage the Company’s day-to-day crew operation for the current published flying programme while on shift, ensuring all rostered duties comply with mandatory constraints and industrial agreements.
• Provide efficient coordination of all mandatory and company training requirements for Flight Deck and Cabin Crew.
• Manage daily roster administration including initial handover, ensuring crew positioning flights, HOTAC, taxi, and car hire are booked, and that crews are informed to minimise delays while staying within legal and company restrictions.
• Maximise the potential for on-time departures.
• Ensure the safe, legal, efficient, and effective operation of company aircraft.
• Compile weekly and monthly legality reports to ensure the company operates within legal guidelines for both companies and in line with the EASA FTL Scheme.

What You’ll Bring To BA Cityflyer

• Ability to communicate correct information clearly and effectively with the team.
• Ability to work in partnership with teams across the company and support the team you work in.
• Take pride and responsibility in your work.
• Good attention to detail.
• Ability to make decisions based on sound rationale.
• Ability to influence clients.
• Ability to work independently with minimal supervision.

Your Experience

We are looking for candidates who are experienced or interested in working in an operational control or crewing environment. You’ll enjoy the excitement of the operation and want to work with our Operations Teams in responding to changes in our operating plan.

• Knowledge of crew control and EASA FTL
• Computer literacy and demonstrated use of Crew Scheduling software
• Awareness of crew fatigue and Circadian Rhythm factors
• Knowledge of flight & cabin crew training requirements
• Knowledge of AIMS Crew Management System
• Knowledge of Fatigue Risk Management System
• Proven experience in an airline Operations/Crewing
• Experience handling the complexities of the operational environment, including crew union agreements, EU-Ops & FTL schemes
• Experience of making suggestions and implementing ways to improve efficiency and reduce costs
• Previous experience in Crew Training recovery/Crew Expiries

What We Offer

We believe all colleagues should feel valued for their part in the team. From day one you’ll have access to staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights, plus up to 30 discounted “Hotline” airfares per year for you and your family.

BA Cityflyer supports career growth and opportunities across the business. We never stand still, and we don’t expect our people to either.

Initial applications open between 12 January – 26 January, but may close earlier if volumes are high.

Inclusion & Diversity

We are committed to creating an inclusive place to work. Diverse representation is important to us and all colleagues bring their own originality, creativity and identity. Inclusion and diversity drive innovation, and we’re building a culture where everyone can be themselves. We welcome applicants from all backgrounds and cultures to join us on our journey to become a Better BA Cityflyer as we connect Britain with the world and the world with Britain.