Amazon Operations Manager

Job Description:

  • Own every product launch from brief to first sale on Amazon (for clients and for our own brands)
  • Coordinate across sourcing, catalog/listing, design, and PPC to ensure clean, on-time launches
  • Maintain a launch pipeline that's visible at all times (every active product has a status, blocker, next action, and owner)
  • Lead the supply chain team and own inventory forecasts and long-term stock planning
  • Lead the catalog management team and ensure listings are launched and maintained to high standards
  • Own the end-to-end Brand Builder client journey alongside the Operations Coordinator
  • Ensure consistent client comms (minimum 2x/week per active sourcing-phase client) in professional, clear English
  • Build and maintain dashboards covering product launch pipeline, inventory, and brand performance
  • Deploy AI and automation to measurably reduce manual ops work (target: 50% reduction in human time on supplier outreach, reporting, and status tracking within 6 months)
  • Run the weekly ops meeting without founder input (output: a clean status report founders read in 10 minutes)
  • Own ops-side hiring, onboarding, and performance management

Requirements:

  • 7+ years operations leadership in e-commerce, Amazon, or supply-chain-heavy business (you've run a function, not just executed in one)
  • Hands-on Amazon experience (you've personally launched products on Amazon, private label or agency-side, and you understand the mechanics of catalog, listings, and the launch process)
  • Supply chain fluency (lead times, MOQs, freight, QC, supplier dynamics, inventory forecasting - enough depth to lead the sourcing team and make decisions, not just ask questions)
  • Excellent written English (native or near-native - client-facing communication is a core part of this role)
  • Systems thinker (you design and implement processes with discipline and are comfortable owning ClickUp, Notion, or Airtable as a daily operating tool)
  • Genuinely AI-fluent (you've shipped automations using Zapier, Make, n8n, or LLM workflows - not just interested in AI, but actually using it weekly)
  • Strong people manager (you've led teams, ideally across functions, and can hold them accountable without drama)
  • Self-directed (you diagnose problems and act - you don't wait to be told what to do)
  • Based in or overlapping with EU time zone (Western or Eastern Europe strongly preferred, UK working hours)
    • Brownie points for:
  • Direct Amazon FBA private label launch experience (your own brand or as an agency operator)
  • Experience managing offshore teams (Philippines, India, Pakistan, Eastern Europe)
  • Experience working at a bootstrapped business or as a COO-of-one at a small company
  • Experience with sourcing in China (suppliers, freight, FBA logistics)
  • Familiarity with Xero, Sellerboard, Helium 10, Jungle Scout, or similar Amazon-specific tooling
  • Background that includes running both client-facing and internal operations functions

Benefits:

  • $3,000-$5,000 per month (varying greatly depending on experience and seniority)
  • Full time & fully remote (anywhere within EU time zone overlap)
  • Unlimited paid time off, with a minimum expectation of 2-3 weeks per year (take more if outcomes are being delivered - we manage on outcomes, not hours)
  • Performance bonus structure available on top of base, tied to specific operational outcomes (defined at offer stage)
  • Long-term upside opportunity for the right candidate, tied to portfolio brand growth
  • Paid sick leave
  • Flexible hours within agreed core overlap with the team
  • Equipment provided as needed (if you need something specific to do the job well, we'll discuss it)
  • Learning and development on the job (if you want to take an external course or program that's relevant to the role, we're happy to discuss covering it)
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