Agent: Collections
Job Summary Apply by : We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what this job is about and complete a short assessment, please click here! Once you have completed the above, finalize your application by clicking apply below. Key Responsibilities To provide mostly first-level, routine support services to Capitec clients and internal teams for specific products and services to optimise client experience and minimise risk in line with Capitec’s quality standards policies, processes, and systems. To provide support, in accordance with clear guidelines and instructions, by investigating and resolving problems and providing educational or sales information about the product or service, working across a number of digital and communication platforms, and when required, across functional support areas. To meet set targets and SLAs for effective service delivery and team effectiveness. Requirements Experience Minimum/Ideal: 1-2 years’ experience in financial services such as banking/insurance, retail, and client service environment (role specific) Qualifications (Minimum) Grade 12 National Certificate / Vocational Qualifications (Ideal or Preferred) Knowledge Minimum/Ideal: General awareness and understanding of the basic service/contact centre skills and knowledge General office and information systems Client service principles Skills Administration Skills Attention to Detail Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Problem solving skills Conditions of Employment Clear criminal and credit record Remuneration & Benefits Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
