Introduction

Role Overview

A technology solutions provider is seeking an experienced Account Manager / Account Executive to manage, retain and grow a portfolio of existing customers. The successful candidate will oversee customer relationships, solution implementation, renewals, invoicing, product usage, after-sales support and upselling opportunities. The role requires a commercially driven, organised and resilient individual who can build relationships across IT, procurement, finance, supply chain and senior management departments.

Duties & Responsibilities

Key Responsibilities

• Manage and maintain strong relationships with assigned customers.
• Coordinate the successful implementation of purchased solutions with customers and internal technical teams.
• Ensure customers are invoiced correctly and payments are received timeously.
• Manage annual renewals and ensure customers budget appropriately.
• Identify and close opportunities to sell additional licences, products and services.
• Achieve monthly, quarterly and annual renewal and upsell revenue targets.
• Maintain regular contact with customers through calls, emails and face-to-face meetings.
• Ensure customers use the products effectively and receive appropriate training and support.
• Resolve customer complaints and escalate serious matters where necessary.
• Prepare quotations, proposals, bids and presentations.
• Negotiate pricing, terms and conditions with customers.
• Maintain accurate sales forecasts, pipelines and customer records in the CRM system.
• Collaborate with internal departments to ensure customer requests are fulfilled.
• Communicate product updates, new features and relevant company information to customers.
• Attend trade shows, industry events and customer functions when required.

Desired Experience & Qualification

Minimum Requirements

• Preferably a bachelor’s degree in marketing, business, risk management, or a related field.
• At least three years’ experience in account management, sales, or customer service.
• Proven track record of managing and growing customer accounts.
• Experience in customer retention, project coordination, renewals, and upselling.
• Strong sales, negotiation, and relationship-management skills.
• Proficiency in Microsoft Office.
• Experience using CRM software such as Salesforce or a similar system.
• Excellent communication, presentation, organisational and time-management skills.
• Strong business acumen.
• Knowledge of public-sector procurement and tender processes will be advantageous.
• Technology, software, or cybersecurity industry experience will be beneficial.

Required Competencies

• Strong account and customer relationship management.
• Sales, negotiation, and closing ability.
• Commercial and revenue-focused mindset.
• Project coordination and problem-solving skills.
• Ability to manage multiple accounts and deadlines.
• Strong written and verbal communication.
• Accurate administration and CRM management.
• Ability to work independently and collaborate with internal teams.

Personal Attributes

The successful candidate must be:

• Emotionally resilient and highly tenacious.
• Customer-focused and passionate about helping people.
• Personable, enthusiastic, and professional.
• Ambitious, self-motivated and results driven.
• Organised, accountable and dependable.
• Adaptable and solution oriented.
• Comfortable working with demanding and complex customers.
• Committed to integrity, excellence and delivering on promises.

Key Performance Indicators

Performance will be measured against:

• Achievement of renewal and upsell revenue targets.
• Customer retention and account growth.
• Successful customer implementations.
• Customer satisfaction and complaint resolution.
• Accuracy of sales forecasts and CRM records.
• Product adoption and customer engagement.
• Timely invoicing and payment collection.
• Conversion of proposals and sales opportunities.

Package & Remuneration

***Salary – R65,000 to R68,000 CTC (Negotiable, based on skills, experience and in relation to current package)